Hello @janataweb!
Could you please send us more information about your widget? The following information are needed:
– your website url, where widget is placed, if you could place it
– the troubleshooting tab’s content from your widget settings (the code, where there is a copy to clipboard button)
Also we had some updates in our system, please try again with newest version of the plugin or in admin.
Thanks in advance, have a nice day! 🙂
Adam,
Trustindex
Thread Starter
Jan
(@janataweb)
Hello,
Thank for your answer.
My AirnB room is:
https://www.airbnb.fr/rooms/49441596
My website is:
https://www.masdesrochers.com/#avis
I try by the admin on the website trustindex.io and the loader spinning but never find my room.
after lot a of try i my wrodpress admin i find my room but I have a message that informs me that I have no reviews on my Airbnb page, but yet I had 20 reviews on my AirBnB page
Hi
Exact same problem here too with airbnb:
Airbnb:
https://www.airbnb.com/rooms/48633792
Website:
https://eppeltree.com/
Problem and behaviour is exact same as @janataweb
Also on trustindex.io the loader is spinning forever and on wordpress the widget says I have no reviews but there are 60+
I’m having the same problem with a website we are developing.
I tried to add this AirBnb link but is not working:
https://www.airbnb.it/rooms/1395116?source_impression_id=p3_1648661076_BHmYj%2BFXEjStPSQW
The loader spin and the plugin doesn’t find the B&n and the reviews.
Daniele
Exactly the same issue here @adam140299
Everything was setup and working fine until I recently clicked the ‘Get my reviews’ button to download new reviews. I then got cURL error saying there are no reviews on my property and the widget stopped working showing error.
I reactivated the plugin, I then disconnected from my AirBnb property with the intention to reconnect.
Now I can’t reconnect the property, same issue as others above. Has anything changed in the latest plugin update?
Hello everyone!
We are working on this right now, there will be some updates on next days.
Thank you for your patience and have a nice day!
Adam
Trustindex
Same issue here, I’m writing this message to be notified when this is solved. Thanks!
Same problem. It seems that it no longer support localized .it addresses airbnb.it, it just wants airbnb.com but still does not download the reviews. I am waiting for a solution. Thanks
Thread Starter
Jan
(@janataweb)
Hello,
Now i have a message “Please add your URL again: this is not a valid Airbnb page.”
but it is the good URL page
Now the problem has persisted for several weeks and is still unresolved.
when are you going to update the plugin and solve the problem please?
Same problem here.
Here is the script response when i set the room Url :
Got 403 http code (by proxy:http://3.26.152.250/proxy.php)
Please, help us !
Ok, so I see I am not the only one. I have the same issue. I am trying to connect my Airbnb Experience.
Airbnb:
https://www.airbnb.com/experiences/707885
Web:
https://raulduranphoto.com/
@adam140299 has this issue been fixed in the latest version 8.4? Safe to update?
Thread Starter
Jan
(@janataweb)
hello,
Despite having updated the plugin to version 8.4 The problem remains the same. I try to add my airbnb url but the spinner spins constantly and it doesn’t work.
in the same way on the admin trusindex.io I always have the message “Please add your URL again: this is not a valid Airbnb page.”
When do you think you will fix the problem, the problem has persisted for several weeks and no solution seems to work.
my airbnb url: https://www.airbnb.fr/rooms/49441596
myebsite: https://www.masdesrochers.com
