Title: Connection Problem
Last modified: October 28, 2026

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# Connection Problem

 *  [mickey65](https://wordpress.org/support/users/mickey65/)
 * (@mickey65)
 * [1 week, 1 day ago](https://wordpress.org/support/topic/connection-problem-26/)
 * Stats wont load or display.
 * Connection Times Out when trying to connect to monsterinsights
 * Cant Run setup wizard due to time-out error

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [mickey65](https://wordpress.org/support/users/mickey65/)
 * (@mickey65)
 * [1 week ago](https://wordpress.org/support/topic/connection-problem-26/#post-19057993)
 * Trying to run the setup wizard and got this
 * Sorry, you have been blocked You are unable to access monsterinsights.com
 * What can I do to resolve this?
 * You can email the site owner to let them know you were blocked. Please include
   what you were doing when this page came up and the Cloudflare Ray ID found at
   the bottom of this page.
 * Cloudflare Ray ID: **a51cf5093c22356f** • Your IP: 187.14.235.30 • Performance&
   security by [Cloudflare](https://www.cloudflare.com/5xx-error-landing)
 *  Plugin Support [Michelle D.](https://wordpress.org/support/users/devmich/)
 * (@devmich)
 * [1 week ago](https://wordpress.org/support/topic/connection-problem-26/#post-19058089)
 * Hi [@mickey65](https://wordpress.org/support/users/mickey65/),
 * Thanks for reaching out! I’m sorry for the trouble here.
 * We appreciate the heads up about the connection issue. That should be resolved.
 * About being blocked, I’ve forwarded the details you shared to our team to help
   resolve that. We’ll share an update as soon as we have one.
 * In the meantime, if you’d like to try the setup wizard from a different network,
   or with any VPN switched off, let us know if the block page still comes up.
 * Thanks!
 *  [Mihai](https://wordpress.org/support/users/mceban/)
 * (@mceban)
 * [1 week ago](https://wordpress.org/support/topic/connection-problem-26/#post-19058713)
 * Hi [@mickey65](https://wordpress.org/support/users/mickey65/) ,
 * Just following up on Michelle’s reply. The timeouts and the “Sorry, you have 
   been blocked” page were both caused by the same problem on our server yesterday.
   Our team has fixed it, so your stats and the setup wizard should both work now.
 * Please try running the setup wizard again. You don’t need to change anything 
   on your site or switch networks first.
 * If you still see an error, please post a screenshot of it here. If it’s the block
   page again, please include the new Cloudflare Ray ID from the bottom of the page,
   ahave been blocked” page were both caused by the same problem on our server yesterday.
   Our team has fixed it, so your stats and the setup wizard should both work now.
 * Please try running the setup wizard again. You don’t need to change
   anything 
   on your site or switch networks first.
 * If you still see an error, please post a screenshot of it here. If it’s the block
   page again, please include the new Cloudflare Ray ID from the bottom of the page,
   and we’ll take another look.
 * Thanks!
   Mihai
 *  Thread Starter [mickey65](https://wordpress.org/support/users/mickey65/)
 * (@mickey65)
 * [1 day, 14 hours ago](https://wordpress.org/support/topic/connection-problem-26/#post-19063401)
 * I still get the blocked message each time I try to connect.
 * I am tired of wasting time on this.
 * I have decided this plugin is NOT worth the time or effort.

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 3 participants
 * Last reply from: [mickey65](https://wordpress.org/support/users/mickey65/)
 * Last activity: [1 day, 14 hours ago](https://wordpress.org/support/topic/connection-problem-26/#post-19063401)
 * Status: not resolved