Title: Connection problem
Last modified: August 7, 2025

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# Connection problem

 *  Resolved [ivanom](https://wordpress.org/support/users/ivanom/)
 * (@ivanom)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/connection-problem-24/)
 * I bought a subscription but when connecting site I am getting a blank page…
   Also
   tell me where to set VAT.

Viewing 1 replies (of 1 total)

 *  Plugin Author [staticsnap](https://wordpress.org/support/users/staticsnap/)
 * (@staticsnap)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/connection-problem-24/#post-18590269)
 * Hi [@ivanom](https://wordpress.org/support/users/ivanom/)
 * We’ve resolved a server issue that was caused by a recent change in Cloudflare’s
   request handling behavior. This unexpected change required us to adapt our server
   infrastructure accordingly.
 * To ensure everything works correctly on your end, please update to version **
   0.3.4 or higher**.
 * You can set your VAT information on our website by following these steps:
 * Go to [https://staticsnap.com](https://staticsnap.com) and click Login.
 * You’ll be automatically redirected to your dashboard. If not, click on your profile
   icon and select Dashboard.
 * Once inside the dashboard, click on Billing Portal.
 * There, you’ll be able to update your VAT ID by editing your billing information.
 * Let me know if you run into any issues!
 * We apologize for any inconvenience this may have caused and truly appreciate 
   your patience. If you experienced service disruption, feel free to contact us—
   we’re offering a refund for this month as a gesture of goodwill.
 * Best

Viewing 1 replies (of 1 total)

The topic ‘Connection problem’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [staticsnap](https://wordpress.org/support/users/staticsnap/)
 * Last activity: [11 months, 2 weeks ago](https://wordpress.org/support/topic/connection-problem-24/#post-18590269)
 * Status: resolved