Title: Connection issues 3 sites Last modified: August 31, 2026 --- # Connection issues 3 sites * Resolved [bobwild](https://wordpress.org/support/users/bobwild/) * (@bobwild) * [4 days, 17 hours ago](https://wordpress.org/support/topic/connection-issues-3-sites/) * Well it been a bad month for this I’ve lost all 3 website connections to Metricool. I recover 1 site whosaidphotography.com by uninstalling and reinstalling and then running the connection function and that seemed to work. However the other 2 sites still won’t connect. 2 weeks ago I lost connection to phonePhotoGuide. ca I tried the uninstall-reinstall with no luck so I left the plugin uninstalled waiting to the next versionThis weekend I lost the connection to CanadianSuperShop. ca tried the uninstall-reinstall with no luck So at this present time only 1 of the 3 sites is working. * CanadianSuperShop.ca is an elementor site PhotoPhotoGuide.ca is a Kadence Blocks and Gutenberg. Ideas? Beside disabling all my plugins? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconnection-issues-3-sites%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Jarno Vos](https://wordpress.org/support/users/jarnovos/) * (@jarnovos) * [3 days, 23 hours ago](https://wordpress.org/support/topic/connection-issues-3-sites/#post-19008299) * Hi [@bobwild](https://wordpress.org/support/users/bobwild/), * Glad to hear that the reinstall already helped on one of your sites! * The usual (re)connection steps are to: * – Open Metricool in WP Admin – Then login/sign in (**note**: use the “Sign In here” link (top right) when you’re logging into an **existing** account, and not the registration form to create a new account) – After the Sign In step, choose the brand for that site. If you still see the second “Select a brand” step on the other two sites, that’s the step that you’d still have to finish for the sign-in to complete. * On the sites which are not connected yet, could you tell me what you see after trying another **Sign in** via the Metricool WordPress plugin? Is this the brand selection screen, do you see any errors, or does it not redirect you back to WordPress after signing in? * Kind regards, Jarno - This reply was modified 3 days, 23 hours ago by [Jarno Vos](https://wordpress.org/support/users/jarnovos/). * Thread Starter [bobwild](https://wordpress.org/support/users/bobwild/) * (@bobwild) * [3 days, 16 hours ago](https://wordpress.org/support/topic/connection-issues-3-sites/#post-19008809) * I get the dreaded – Something went wrong. Please try again or leave a support message I’ve confirmed that the userID and password is the same one I use to log into the web app * Thread Starter [bobwild](https://wordpress.org/support/users/bobwild/) * (@bobwild) * [3 days, 15 hours ago](https://wordpress.org/support/topic/connection-issues-3-sites/#post-19008825) * [@jarnovos](https://wordpress.org/support/users/jarnovos/) – after some playing around I finally got both sites to connect. YAY! 1 site I will admit was my fault– I was using the connect to a new site, not the connect to an exciting site hidden at the top right. 🙂2nd site how and why it connected I’m not sure – it wouldn’t connect through the website, only through the application. We good to go – thanks for the help…Bob * Plugin Support [Jarno Vos](https://wordpress.org/support/users/jarnovos/) * (@jarnovos) * [3 days ago](https://wordpress.org/support/topic/connection-issues-3-sites/#post-19009408) * Hi [@bobwild](https://wordpress.org/support/users/bobwild/), * Glad to hear that all sites were able to connect once more, we greatly appreciate the update as well. * I’ll mark this as resolved; but if any further questions about the plugin arise, feel free to shoot us another message. * Kind regards, Jarno Viewing 4 replies - 1 through 4 (of 4 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconnection-issues-3-sites%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/metricool/assets/icon-256x256.png?rev=1809922) * [Metricool - Social media and site statistics](https://wordpress.org/plugins/metricool/) * [Frequently Asked Questions](https://wordpress.org/plugins/metricool/#faq) * [Support Threads](https://wordpress.org/support/plugin/metricool/) * [Active Topics](https://wordpress.org/support/plugin/metricool/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/metricool/unresolved/) * [Reviews](https://wordpress.org/support/plugin/metricool/reviews/) * 6 replies * 2 participants * Last reply from: [Jarno Vos](https://wordpress.org/support/users/jarnovos/) * Last activity: [3 days ago](https://wordpress.org/support/topic/connection-issues-3-sites/#post-19009408) * Status: resolved