Title: Connection issue with plugin Last modified: July 29, 2020 --- # Connection issue with plugin * Resolved [mathvw](https://wordpress.org/support/users/mathvw/) * (@mathvw) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-issue-with-plugin/) * Hello support team, * I’m getting the following message when I try to connect Mailchimp and Woocommerce: Mailchimp says: API Request Error – on 1807 in /home/noerdene/public_html/noerden. eu/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp- api.php. * Can you help me please? * Thanks Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-issue-with-plugin/#post-13186834) * Hi [@mathvw](https://wordpress.org/support/users/mathvw/), Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue? – What plugin version are you using? – What version of PHP are you using? – Are there any fatal errors in WooCommerce? (WooCommerce -> Status -> Logs) – If you have a large number of plugins being used, you may need to bump up your memory limit on your server( 1GB for example) to accommodate the initial sync. – If you haven’t already, please browse through our wiki to find documentation on the most common issues and how to resolve them: [https://github.com/mailchimp/mc-woocommerce/wiki](https://github.com/mailchimp/mc-woocommerce/wiki) * Thanks in advance for these details. I’ll keep an eye out for your reply. * Thread Starter [mathvw](https://wordpress.org/support/users/mathvw/) * (@mathvw) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-issue-with-plugin/#post-13189740) * Hello, * Thanks for your answer. Find all information below: Hi Mathieu, please find below the answer: * ### WordPress Environment ### * WordPress address (URL): [https://www.noerden.eu](https://www.noerden.eu) Site address (URL): [https://www.noerden.eu](https://www.noerden.eu) WC Version: 3.8.1 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: ❌ 5.2.7 – There is a newer version of WordPress available (5.4.2) WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: ✔ WP Cron: – Language: en_US External object cache: – * ### Server Environment ### * Server Info: LiteSpeed PHP Version: 7.2.32 PHP Post Max Size: 128 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.62.0 OpenSSL/1.0.2k * SUHOSIN Installed: – MySQL Version: 10.3.23-MariaDB-cll-lve Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 3.8.1 WC Database Prefix: nd_ Total Database Size: 146.40MB Database Data Size: 107.44MB Database Index Size: 38.96MB nd_woocommerce_sessions: Data: 1.01MB + Index: 0.03MB + Engine InnoDB nd_woocommerce_api_keys: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_woocommerce_attribute_taxonomies: Data: 0.01MB + Index: 0.01MB + Engine InnoDB nd_woocommerce_downloadable_product_permissions: Data: 0.01MB + Index: 0.03MB + Engine InnoDB nd_woocommerce_order_items: Data: 0.08MB + Index: 0.04MB + Engine InnoDB nd_woocommerce_order_itemmeta: Data: 0.76MB + Index: 0.93MB + Engine InnoDB nd_woocommerce_tax_rates: Data: 0.01MB + Index: 0.03MB + Engine InnoDB nd_woocommerce_tax_rate_locations: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_woocommerce_shipping_zones: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_woocommerce_shipping_zone_methods: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine InnoDB nd_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_woocommerce_log: Data: 0.01MB + Index: 0.01MB + Engine InnoDB nd_actionscheduler_actions: Data: 34.53MB + Index: 17.58MB + Engine InnoDB nd_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nd_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB nd_actionscheduler_logs: Data: 13.50MB + Index: 11.02MB + Engine InnoDB nd_commentmeta: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_comments: Data: 0.76MB + Index: 0.27MB + Engine InnoDB nd_ewwwio_images: Data: 0.76MB + Index: 0.83MB + Engine InnoDB nd_ewwwio_queue: Data: 0.01MB + Index: 0.01MB + Engine InnoDB nd_feedmanager_channel: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_feedmanager_country: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_feedmanager_feed_status: Data: 0.01MB + Index: 0.04MB + Engine InnoDB nd_feedmanager_field_categories: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_feedmanager_product_feed: Data: 0.01MB + Index: 0.01MB + Engine InnoDB nd_feedmanager_product_feedmeta: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_feedmanager_source: Data: 0.01MB + Index: 0.04MB + Engine InnoDB nd_links: Data: 0.01MB + Index: 0.01MB + Engine InnoDB nd_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nd_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nd_options: Data: 3.16MB + Index: 1.02MB + Engine InnoDB nd_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nd_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB nd_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nd_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nd_postmeta: Data: 10.76MB + Index: 5.48MB + Engine InnoDB nd_posts: Data: 22.13MB + Index: 0.48MB + Engine InnoDB nd_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nd_redirection_404: Data: 0.02MB + Index: 0.06MB + Engine InnoDB nd_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB nd_redirection_items: Data: 0.05MB + Index: 0.09MB + Engine InnoDB nd_redirection_logs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB nd_revslider_css: Data: 0.07MB + Index: 0.00MB + Engine InnoDB nd_revslider_css_bkp: Data: 0.06MB + Index: 0.00MB + Engine InnoDB nd_revslider_layer_animations: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_revslider_layer_animations_bkp: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_revslider_navigations: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_revslider_navigations_bkp: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_revslider_sliders: Data: 1.08MB + Index: 0.00MB + Engine InnoDB nd_revslider_sliders_bkp: Data: 0.76MB + Index: 0.00MB + Engine InnoDB nd_revslider_slides: Data: 1.76MB + Index: 0.00MB + Engine InnoDB nd_revslider_slides_bkp: Data: 2.26MB + Index: 0.00MB + Engine InnoDB nd_revslider_static_slides: Data: 0.75MB + Index: 0.00MB + Engine InnoDB nd_revslider_static_slides_bkp: Data: 0.16MB + Index: 0.00MB + Engine InnoDB nd_termmeta: Data: 0.04MB + Index: 0.02MB + Engine InnoDB nd_terms: Data: 0.03MB + Index: 0.02MB + Engine InnoDB nd_term_relationships: Data: 0.15MB + Index: 0.09MB + Engine InnoDB nd_term_taxonomy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB nd_usermeta: Data: 0.04MB + Index: 0.03MB + Engine InnoDB nd_users: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB nd_wccs_condition_meta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB nd_wcpdf_invoice_number: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_wc_download_log: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_wc_product_meta_lookup: Data: 0.04MB + Index: 0.05MB + Engine InnoDB nd_wc_tax_rate_classes: Data: 0.01MB + Index: 0.01MB + Engine InnoDB nd_wc_webhooks: Data: 0.01MB + Index: 0.01MB + Engine InnoDB nd_wfblockediplog: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_wfblocks7: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_wfconfig: Data: 0.76MB + Index: 0.00MB + Engine InnoDB nd_wfcrawlers: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_wffilechanges: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_wffilemods: Data: 1.76MB + Index: 0.00MB + Engine InnoDB nd_wfhits: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_wfhoover: Data: 0.01MB + Index: 0.01MB + Engine InnoDB nd_wfissues: Data: 0.01MB + Index: 0.03MB + Engine InnoDB nd_wfknownfilelist: Data: 0.76MB + Index: 0.00MB + Engine InnoDB nd_wflivetraffichuman: Data: 0.01MB + Index: 0.01MB + Engine InnoDB nd_wflocs: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_wflogins: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_wfls_2fa_secrets: Data: 0.01MB + Index: 0.01MB + Engine InnoDB nd_wfls_settings: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_wfpendingissues: Data: 0.01MB + Index: 0.03MB + Engine InnoDB nd_wfreversecache: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_wfsnipcache: Data: 0.01MB + Index: 0.02MB + Engine InnoDB nd_wfstatus: Data: 0.04MB + Index: 0.02MB + Engine InnoDB nd_wftrafficrates: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_wpml_mails: Data: 8.01MB + Index: 0.00MB + Engine InnoDB nd_yikes_easy_mc_forms: Data: 0.01MB + Index: 0.00MB + Engine InnoDB nd_yoast_seo_links: Data: 0.07MB + Index: 0.02MB + Engine InnoDB nd_yoast_seo_meta: Data: 0.13MB + Index: 0.00MB + Engine InnoDB * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (42) ### * Polylang Pro: by WP SYNTEX – 2.6.7 Actionable Google Analytics: by Tatvic – CC-V3-3.6 – Not tested with the active version of WooCommerce Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 1.9.9 – Not tested with the active version of WooCommerce Contact Form 7 Conditional Fields: by Jules Colle – 1.8.7 Contact Form 7: by Takayuki Miyoshi – 5.1.6 Add-on: Export CSV – Back In Stock Notifier for WooCommerce: by codewoogeek – 1.1 – Not tested with the active version of WooCommerce Add-on: WPML – Back In Stock Notifier for WooCommerce: by codewoogeek – 1.2 – Not tested with the active version of WooCommerce Disable Cart Fragments: by LittleBizzy – 1.3.0 – Not tested with the active version of WooCommerce Duplicate Post: by Enrico Battocchi – 3.2.3 Easy WooCommerce Discounts – WooCommerce Dynamic Pricing & Shipping: by Asana Plugins – 4.6.1 – Not tested with the active version of WooCommerce GDPR Compliance for Mailchimp: by YIKES Inc. – 1.3.3 * EWWW Image Optimizer: by Exactly WWW – 5.1.3 Fusion Builder: by ThemeFusion – 2.1.2 Fusion Core: by ThemeFusion – 4.1.2 GDPR NOERDEN: by Romain GOHE – 1.0.0 Heartbeat Control by WP Rocket: by WP Rocket – 2.0 Insert Headers and Footers: by WPBeginner – 1.4.4 Social Feed Gallery: by QuadLayers – 2.9.6 Loco Translate: by Tim Whitlock – 2.3.0 Mailchimp for WooCommerce: by Mailchimp – 2.4.3 – Not tested with the active version of WooCommerce TypedJs: by Brendan O’Neill – 1.2.0 Polylang for WooCommerce: by Frédéric Demarle – 1.2.4 – Not tested with the active version of WooCommerce Popup Maker: by WP Popup Maker – 1.8.11 Product GTIN ( EAN, UPC, ISBN) for WooCommerce: by Emanuela Castorina – 1.0.5 – Not tested with the active version of WooCommerce Product Variation Swatches for Woocommerce: by ThemeHigh – 1.0.4 – Not tested with the active version of WooCommerce PWA: by PWA Plugin Contributors – 0.3.0 Redirection: by John Godley – 4.5.1 Slider Revolution: by ThemePunch – 6.1.5 WooCommerce Better Usability: by Moises Heberle– 1.0.30 – Not tested with the active version of WooCommerce Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.1 – Not tested with the active version of WooCommerce Checkout Field Editor for WooCommerce: by ThemeHigh – 3.0.3 – Not tested with the active version of WooCommerce WooCommerce Stripe Gateway: by WooCommerce – 4.3.1 – Not tested with the active version of WooCommerce WooCommerce Multi Currency Premium: by VillaTheme – 2.1.6.4 – Not tested with the active version of WooCommerce WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout– 2.3.4 – Not tested with the active version of WooCommerce WooCommerce Shipment Tracking: by WooCommerce – 1.6.16 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.8.1 – 4.3.1 is available Yoast SEO: by Team Yoast– 12.7.1 WP Mail Logging: by MailPoet – 1.9.5 WP Mail SMTP: by WPForms – 1.8.1 WP Product Feed Manager: by Michel Jongbloed – 1.15.0 WPS Hide Login: by WPServeur NicolasKulka tabrisrp – 1.5.4.2 * Easy Forms for Mailchimp: by YIKES Inc. – 6.5.5 * ### Inactive Plugins (2) ### * Acowebs Woocommerce Dynamic Pricing Pro: by Acowebs – 3.0.5 – Not tested with the active version of WooCommerce Query Monitor: by John Blackbourn – 3.3.7 * ### Dropin Plugins (1) ### * advanced-cache.php: advanced-cache.php * ### Settings ### * API Enabled: ✔ Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – * ### WC Pages ### * Shop base: #130 – /shop/ Cart: #133 – /cart/ Checkout: #145 – /checkout/ My account: ❌ Page not set Terms and conditions: #1955 – /terms-and-conditions/ * ### Theme ### * Name: Avada Child Version: 1.0.0 Author URL: [https://theme-fusion.com](https://theme-fusion.com) Child Theme: ✔ Parent Theme Name: Avada Parent Theme Version: 6.1.2 Parent Theme Author URL: [http://themeforest.net/user/ThemeFusion](http://themeforest.net/user/ThemeFusion) WooCommerce Support: ✔ * ### Templates ### * Overrides: Avada-Child-Theme/woocommerce/archive-product.php Avada-Child-Theme/ woocommerce/cart/cart-shipping.php Avada-Child-Theme/woocommerce/cart/cart-totals. php Avada-Child-Theme/woocommerce/cart/cart.php version 3.5.0 is out of date. The core version is 3.8.0 Avada-Child-Theme/woocommerce/checkout/form-checkout. php Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review- order.php Avada/woocommerce/checkout/thankyou.php Avada-Child-Theme/woocommerce/ emails/customer-completed-order.php Avada-Child-Theme/woocommerce/emails/customer- processing-order.php version 3.5.4 is out of date. The core version is 3.7.0 Avada-Child-Theme/woocommerce/emails/email-addresses.php Avada-Child-Theme/woocommerce/ loop/loop-start.php Avada/woocommerce/single-product/add-to-cart/variable.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single- product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/ description.php * Outdated Templates: ❌ * Learn how to update * ### WC Pages Translations ### * Shop base: ✔ Cart: ✔ Checkout: ✔ My account: Page not set * ### Action Scheduler ### * Canceled: 19 Oldest: 2020-07-26 18:09:00 +0200 Newest: 2020-07-29 09:58:02 + 0200 * Complete: 60,432 Oldest: 2020-06-29 07:49:01 +0200 Newest: 2020-07-30 01:28: 02 +0200 * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-issue-with-plugin/#post-13192921) * [@mathvw](https://wordpress.org/support/users/mathvw/) this seems as if you might be getting blocked by Akamai – Mailchimp’s API gateway. Have you taken a look at our [wiki](https://github.com/mailchimp/mc-woocommerce/wiki) documentation on how to troubleshoot this specific issue? * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-issue-with-plugin/#post-13245440) * [@mathvw](https://wordpress.org/support/users/mathvw/) just wanted to ping you again on this to see if you have made any progress with this one? Ok to close this out? * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-issue-with-plugin/#post-13282649) * Hi [@mathvw](https://wordpress.org/support/users/mathvw/), We’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch. * Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the [GitHub](https://github.com/mailchimp/mc-woocommerce/) plugin page. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Connection issue with plugin’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501) * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/) * 5 replies * 3 participants * Last reply from: [khungate](https://wordpress.org/support/users/khungate/) * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/connection-issue-with-plugin/#post-13282649) * Status: resolved