Title: Connection issue
Last modified: August 11, 2026

---

# Connection issue

 *  [websiteindigotree](https://wordpress.org/support/users/websiteindigotree/)
 * (@websiteindigotree)
 * [4 days, 10 hours ago](https://wordpress.org/support/topic/connection-issue-23/)
 * Up until recently one of our sites was fully connected with Metricool but it’s
   now not connected. All other integrations are working fine (Facebook, Instagram,
   LinkedIn etc) but the website isn’t. The plugin is installed and fully up to 
   date but when I try to log in I receive the below error. When I then go to the
   Metricool dashboard I attempt to connect the site using the WordPress plugin 
   and get stuck in a verifciation loop. I have followed the steps on the verification
   page like accessing the site in a private window and accepting cookies.
 * There was an error fetching this data.
   Please try refreshing the page.If the 
   error persists, please contact our [support team](https://wordpress.org/support/plugin/metricool/#new-topic-0).
    -  This topic was modified 4 days, 10 hours ago by [websiteindigotree](https://wordpress.org/support/users/websiteindigotree/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Jarno Vos](https://wordpress.org/support/users/jarnovos/)
 * (@jarnovos)
 * [4 days, 10 hours ago](https://wordpress.org/support/topic/connection-issue-23/#post-18990372)
 * Hi [@websiteindigotree](https://wordpress.org/support/users/websiteindigotree/),
 * Could you check whether you can still authenticate with your account via the 
   Metricool application directly ([https://app.metricool.com/](https://app.metricool.com/))?
 * I’ve tried to produce similar results and asked others to do so as well, yet 
   I can’t get the same issue to appear; so I don’t have any accurate leads yet.
 * Has anything else changed with regards to your setup that could be related? New(
   security) plugins for instance?
 * Kind regards, Jarno
 *  Plugin Support [Jarno Vos](https://wordpress.org/support/users/jarnovos/)
 * (@jarnovos)
 * [1 day, 11 hours ago](https://wordpress.org/support/topic/connection-issue-23/#post-18993413)
 * Hi [@websiteindigotree](https://wordpress.org/support/users/websiteindigotree/),
 * Are you still experiencing the authentication issues between the plugin and your
   Metricool account at the moment?
 * Just let us know if there are any further updates!
 * Kind regards, Jarno

Viewing 2 replies - 1 through 2 (of 2 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconnection-issue-23%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/metricool/assets/icon-256x256.png?rev=1809922)
 * [Metricool - Social media and site statistics](https://wordpress.org/plugins/metricool/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/metricool/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/metricool/)
 * [Active Topics](https://wordpress.org/support/plugin/metricool/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/metricool/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/metricool/reviews/)

 * 2 replies
 * 4 participants
 * Last reply from: [Jarno Vos](https://wordpress.org/support/users/jarnovos/)
 * Last activity: [1 day, 11 hours ago](https://wordpress.org/support/topic/connection-issue-23/#post-18993413)
 * Status: not resolved