Title: Connection issue
Last modified: February 5, 2026

---

# Connection issue

 *  Resolved [marketingbigsys](https://wordpress.org/support/users/marketingbigsys/)
 * (@marketingbigsys)
 * [4 months ago](https://wordpress.org/support/topic/connection-issue-21/)
 * Keep getting this error:
 * Constant Contact Forms has experienced issues that may need addressed and functionality
   may be missing. Please enable the “Support” checkbox under the Support tab in
   [Constant Contact settings](https://www.bigsystems.com/wp-admin/edit.php?post_type=ctct_forms&page=ctct_options_settings_support)
   and start a [forum support thread](https://wordpress.org/support/topic/constant-contact-forms-has-experienced-issues-that-need-addressed-admin-notice/).
   Our support team will aid with further steps.Dismiss this notice.
 * Constant Contact Forms has detected errors that indicate a need to manually disconnect
   and reconnect your Constant Contact account. Visit the [Connection Settings](https://www.bigsystems.com/wp-admin/edit.php?post_type=ctct_forms&page=ctct_options_connect)
   to manage.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconnection-issue-21%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 13 replies - 1 through 13 (of 13 total)

 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [4 months ago](https://wordpress.org/support/topic/connection-issue-21/#post-18811473)
 * Are you able to successfully disconnect and then re-authenticate the plugin? 
   Or is taking those steps still resulting in it remaining disconnected?
 *  Thread Starter [marketingbigsys](https://wordpress.org/support/users/marketingbigsys/)
 * (@marketingbigsys)
 * [4 months ago](https://wordpress.org/support/topic/connection-issue-21/#post-18811474)
 * I have done that many times and its still not removing the disconnection
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [4 months ago](https://wordpress.org/support/topic/connection-issue-21/#post-18811767)
 * As it seems to be helping, since I know we clear out connection details on deactivation,
   can you test and see if deactivating and then re-activating helps clear up this
   issue? Still investigating the method that things get stuck in this situation,
   but the clean clearout seems to help get over this proverbial bump.
 *  Thread Starter [marketingbigsys](https://wordpress.org/support/users/marketingbigsys/)
 * (@marketingbigsys)
 * [4 months ago](https://wordpress.org/support/topic/connection-issue-21/#post-18812586)
 * I have done that many times and it does not change.
 *  Thread Starter [marketingbigsys](https://wordpress.org/support/users/marketingbigsys/)
 * (@marketingbigsys)
 * [4 months ago](https://wordpress.org/support/topic/connection-issue-21/#post-18812714)
 * And I get this email when someone trys to fill it out. We have detected connection
   errors for your site, [Big Systems](https://www.bigsystems.com). Potentially 
   a failed signup has been detected and will be retried automatically once a new
   connection has been established. Otherwise, issues with token refreshing have
   been detected. Please visit your site and perform the steps to reconnect the 
   plugin at your earliest convenience.
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [4 months ago](https://wordpress.org/support/topic/connection-issue-21/#post-18812961)
 * Realizing that I didn’t potentially clarify my last comment. My apologies.
 * I meant deactivate and then reactivate the plugin itself, beyond trying to disconnect
   and reconnect the Constant Contact account within the settings.
 * If that’s also what you tried, are you willing and able to test changes for an
   intended-to-be released bugfix, that we’re trying to confirm consistently fixes
   the issues? If yes, we’ll be aiming to release to everyone at the start of next
   week.
 *  Thread Starter [marketingbigsys](https://wordpress.org/support/users/marketingbigsys/)
 * (@marketingbigsys)
 * [4 months ago](https://wordpress.org/support/topic/connection-issue-21/#post-18813043)
 * still getting this message. Constant Contact Forms has experienced issues that
   may need addressed and functionality may be missing. Please enable the “Support”
   checkbox under the Support tab in [Constant Contact settings](https://www.bigsystems.com/wp-admin/edit.php?post_type=ctct_forms&page=ctct_options_settings_support)
   and start a [forum support thread](https://wordpress.org/support/topic/constant-contact-forms-has-experienced-issues-that-need-addressed-admin-notice/).
   Our support team will aid with further steps.
 *  Thread Starter [marketingbigsys](https://wordpress.org/support/users/marketingbigsys/)
 * (@marketingbigsys)
 * [3 months, 3 weeks ago](https://wordpress.org/support/topic/connection-issue-21/#post-18817032)
 * Im still having the issue
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [3 months, 3 weeks ago](https://wordpress.org/support/topic/connection-issue-21/#post-18817159)
 * Sorry [@marketingbigsys](https://wordpress.org/support/users/marketingbigsys/)
   I missed seeing your reply from late last week. My apologies.
 * Have you applied the released update yet?
 * Can you visit the settings page for the Constant Contact Forms plugin and enable
   the support option to reveal our debug log page? Hopefully any logs there can
   reveal what issues were being experienced.
 *  Thread Starter [marketingbigsys](https://wordpress.org/support/users/marketingbigsys/)
 * (@marketingbigsys)
 * [3 months, 3 weeks ago](https://wordpress.org/support/topic/connection-issue-21/#post-18817237)
 * How do I add the log here? also Have you applied the released update yet? I did
   not see any update. I am on version 2.16.1.
 * [2026-2-05, 15:45] API.INFO: ConstantContact_API::get_lists:449 unauthorized:
   Unauthorized [] [] [2026-2-05, 16:43] API.INFO: Refresh token attempt failed 
   in get_api_token. [] []
 * [2026-2-06, 18:33] API.INFO: Refresh token attempt failed in get_api_token. [][][
   2026-2-06, 18:33] Cron scheduled: .INFO: yes [] [] [2026-2-06, 18:33] Cron scheduled:.
   INFO: no [] [] [2026-2-06, 18:33] Cron scheduled: .INFO: no [] [] [2026-2-06,
   18:34] Refresh Token:.INFO: Refresh token triggered [] [] [2026-2-06, 18:34] 
   Refresh Token: .INFO: Old Refresh Token: 6Lhnvlvv*** [] [] [2026-2-06, 18:34]
   Access Token: .INFO: Old Access Token: eyJraWQi*** [] [] [2026-2-06, 18:34] Refresh
   Token: .INFO: Refresh token successfully received [] [] [2026-2-06, 18:34] Refresh
   Token: .INFO: New Refresh Token: 3lrZJS8P*** [] [] [2026-2-06, 18:34] Access 
   Token: .INFO: New Access Token: eyJraWQi*** [] [] [2026-2-06, 18:34] Expiration
   time:.INFO: Current time: 2026-2-06, 12:34 Estimated expiration time: 2026-2-
   07, 12:34 [] [] [2026-2-07, 17:34] Refresh Token:.INFO: Refresh token triggered[][][
   2026-2-07, 17:34] Refresh Token: .INFO: Old Refresh Token: 3lrZJS8P*** [] [] [
   2026-2-07, 17:34] Access Token: .INFO: Old Access Token: eyJraWQi*** [] [] [2026-
   2-07, 17:34] Refresh Token: .INFO: Refresh token successfully received [] [] [
   2026-2-07, 17:34] Refresh Token: .INFO: New Refresh Token: 3feY7dLf*** [] [] [
   2026-2-07, 17:34] Access Token: .INFO: New Access Token: eyJraWQi*** [] [] [2026-
   2-07, 17:34] Expiration time:.INFO: Current time: 2026-2-07, 11:34 Estimated 
   expiration time: 2026-2-08, 11:34 [] [] [2026-2-08, 16:34] Refresh Token:.INFO:
   Refresh token triggered [] [] [2026-2-08, 16:34] Refresh Token: .INFO: Old Refresh
   Token: 3feY7dLf*** [] [] [2026-2-08, 16:34] Access Token: .INFO: Old Access Token:
   eyJraWQi*** [] [] [2026-2-08, 16:34] Refresh Token: .INFO: Refresh token successfully
   received [] [] [2026-2-08, 16:34] Refresh Token: .INFO: New Refresh Token: LneZqoyB***[][][
   2026-2-08, 16:34] Access Token: .INFO: New Access Token: eyJraWQi*** [] [] [2026-
   2-08, 16:34] Expiration time:.INFO: Current time: 2026-2-08, 10:34 Estimated 
   expiration time: 2026-2-09, 10:34 [] [] [2026-2-09, 15:33] Refresh Token:.INFO:
   Refresh token triggered [] [] [2026-2-09, 15:33] Refresh Token: .INFO: Old Refresh
   Token: LneZqoyB*** [] [] [2026-2-09, 15:33] Access Token: .INFO: Old Access Token:
   eyJraWQi*** [] [] [2026-2-09, 15:33] Refresh Token: .INFO: Refresh token successfully
   received [] [] [2026-2-09, 15:33] Refresh Token: .INFO: New Refresh Token: w3TiDm5o***[][][
   2026-2-09, 15:33] Access Token: .INFO: New Access Token: eyJraWQi*** [] [] [2026-
   2-09, 15:33] Expiration time:.INFO: Current time: 2026-2-09, 09:33 Estimated 
   expiration time: 2026-2-10, 09:33 [] [] [2026-2-10, 14:33] Refresh Token:.INFO:
   Refresh token triggered [] [] [2026-2-10, 14:33] Refresh Token: .INFO: Old Refresh
   Token: w3TiDm5o*** [] [] [2026-2-10, 14:33] Access Token: .INFO: Old Access Token:
   eyJraWQi*** [] [] [2026-2-10, 14:33] Refresh Token: .INFO: Refresh token successfully
   received [] [] [2026-2-10, 14:33] Refresh Token: .INFO: New Refresh Token: kX_ixxsK***[][][
   2026-2-10, 14:33] Access Token: .INFO: New Access Token: eyJraWQi*** [] [] [2026-
   2-10, 14:33] Expiration time:.INFO: Current time: 2026-2-10, 08:33 Estimated 
   expiration time: 2026-2-11, 08:33 [] []
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [3 months, 3 weeks ago](https://wordpress.org/support/topic/connection-issue-21/#post-18817971)
 * Yes the 2.16.1 release is the primary one with intended changes to help re-establish
   consistent authentication flows again. We did push those changes to everyone.
 * Based on what I’m seeing above, you’ve been successfully refreshiing for a good
   handful of days now, and the admin notification may have been a leftover from
   around the 6th of the month.
 * If you want, we can do a test submission to one of your intended forms to see
   if we get through to being added to the list.
 * I assume a spot to see a form is in the footer at the end of the page on [https://www.bigsystems.com/](https://www.bigsystems.com/)?
 *  Thread Starter [marketingbigsys](https://wordpress.org/support/users/marketingbigsys/)
 * (@marketingbigsys)
 * [3 months, 3 weeks ago](https://wordpress.org/support/topic/connection-issue-21/#post-18818040)
 * omg I just logged in this morning and yep they are gone now. sorry for wasting
   your time.
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [3 months, 3 weeks ago](https://wordpress.org/support/topic/connection-issue-21/#post-18818081)
 * No time wasted, we appreciate you sticking with us through this topic.

Viewing 13 replies - 1 through 13 (of 13 total)

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to reply to this topic.

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## Tags

 * [error message](https://wordpress.org/support/topic-tag/error-message/)

 * 13 replies
 * 2 participants
 * Last reply from: [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * Last activity: [3 months, 3 weeks ago](https://wordpress.org/support/topic/connection-issue-21/#post-18818081)
 * Status: resolved