Title: “Connection Information” Problems Last modified: August 19, 2016 --- # “Connection Information” Problems * [robomaster](https://wordpress.org/support/users/robomaster/) * (@robomaster) * [16 years, 5 months ago](https://wordpress.org/support/topic/connection-information-problems/) * I’m using 2.8.5, but had the same prob with 2.8.4. Whenever I try to delete/add a plugin (as well as upgrading wordpress) I get the “Connection Information” page. The problem is that I don’t know exactly what to put in. I’m using Xtreemhost’s free hosting and a Co.CC domain. On the VistaPanel, my ftp hostname is: [http://ftp.xtreemhost.com](http://ftp.xtreemhost.com) * However, the MySQL hostname is: sql200.xtreemhost.com * Whenever I put in the ftp hostname, I get the error “Unable to locate WordPress Content directory (wp-content).” * When I put in the MySQL hostname, I get the error “Failed to connect to FTP Server sql200.xtreemhost.com:21” * I don’t think the MySQL is supposed to work, but why doesn’t the ftp hostname? * Both the user and password for the FTP and MySQL are the same (for now.) * I think the problem has to do something with that the home path of the wordpress directory is /home/vol10/xtreemhost.com/xth_4361650 * What do I do? Viewing 10 replies - 1 through 10 (of 10 total) * [Samuel B](https://wordpress.org/support/users/samboll/) * (@samboll) * [16 years, 5 months ago](https://wordpress.org/support/topic/connection-information-problems/#post-1252088) * you do use the ftp info but in reality most free hosts don’t allow this ask your host if they do * Thread Starter [robomaster](https://wordpress.org/support/users/robomaster/) * (@robomaster) * [16 years, 5 months ago](https://wordpress.org/support/topic/connection-information-problems/#post-1252090) * I can access my website from FileZilla via FTP, just not when I’m in my admin panel for wordpress. * [Samuel B](https://wordpress.org/support/users/samboll/) * (@samboll) * [16 years, 5 months ago](https://wordpress.org/support/topic/connection-information-problems/#post-1252092) * right – most free hosts won’t allow the ftp connection from a script * Thread Starter [robomaster](https://wordpress.org/support/users/robomaster/) * (@robomaster) * [16 years, 5 months ago](https://wordpress.org/support/topic/connection-information-problems/#post-1252095) * I’m pretty sure Xtreemhost does. I think the problem is that the files are in a directory that wordpress can’t find – how do I change that? * [Samuel B](https://wordpress.org/support/users/samboll/) * (@samboll) * [16 years, 5 months ago](https://wordpress.org/support/topic/connection-information-problems/#post-1252098) * > I think the problem is that the files are in a directory that wordpress can’t > find * how would that be possible? * Thread Starter [robomaster](https://wordpress.org/support/users/robomaster/) * (@robomaster) * [16 years, 5 months ago](https://wordpress.org/support/topic/connection-information-problems/#post-1252100) * WordPress is install under a directory – it isn’t in the root. When it accesses the ftp, it doesn’t know where to find the plugin/theme/core folders. * How do I fix this problem? * [Samuel B](https://wordpress.org/support/users/samboll/) * (@samboll) * [16 years, 5 months ago](https://wordpress.org/support/topic/connection-information-problems/#post-1252104) * it knows where to find them from the paths created when you set it up if your url’s are correct in admin – settings – general wordpress knows where to look * I have 8 different blogs in sub directories – no problem doing the auto upgrade * you really need to check with host if they even allow this * [zeromil](https://wordpress.org/support/users/zeromil/) * (@zeromil) * [16 years, 3 months ago](https://wordpress.org/support/topic/connection-information-problems/#post-1252258) * [http://www.kgarner.com/blog/archives/2009/06/13/direct-auto-update-on-wordpress-2-8/](http://www.kgarner.com/blog/archives/2009/06/13/direct-auto-update-on-wordpress-2-8/) * See if you can doing like informed here: [http://www.kgarner.com/blog/archives/2009/06/13/direct-auto-update-on-wordpress-2-8/](http://www.kgarner.com/blog/archives/2009/06/13/direct-auto-update-on-wordpress-2-8/) * In my case, I’ve just pasted the code on the last line of wp-config.php * I don’t know if the below information is really required, but here is what I informed: * **Host:** ftp://name.com.domain * **Login:** same as used to access CPanel (ask the service provider if you have any doubt). ** Password: same as used to access CPanel. * It works for version 2.8+, as seen in the site above. * [proyectokennis](https://wordpress.org/support/users/proyectokennis/) * (@proyectokennis) * [16 years, 2 months ago](https://wordpress.org/support/topic/connection-information-problems/#post-1252265) * Hello Robomaster, * I have the same issue as you with upgrading or uploading a theme with xtreamhost. Did you finally changed the hosting??? * I have tried the same as you, but also adding or editting the wp_config.php as others suggested… But nothing :S * Please, could you tell me if you has fixed the problem and how? * Thanks! * [ivision4u](https://wordpress.org/support/users/ivision4u/) * (@ivision4u) * [16 years, 2 months ago](https://wordpress.org/support/topic/connection-information-problems/#post-1252269) * I am on a different host (goDaddy) with a vitual dedicated servers. -So no on their public servers-. I have been having the same issues as well. I must say it is rather frustrating. The issues seem to revolve around plug-in’s and upgrades. Please if any of you find resolution to your issues, if you can post those resolutions because I suspect that we are not the only ones having these issues. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘“Connection Information” Problems’ is closed to new replies. ## Tags * [connection information](https://wordpress.org/support/topic-tag/connection-information/) * [ftp](https://wordpress.org/support/topic-tag/ftp/) * [MySQL](https://wordpress.org/support/topic-tag/mysql/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 10 replies * 5 participants * Last reply from: [ivision4u](https://wordpress.org/support/users/ivision4u/) * Last activity: [16 years, 2 months ago](https://wordpress.org/support/topic/connection-information-problems/#post-1252269) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics