Support » Installing WordPress » Connection Information

  • I am a newby with a little experience. When I try to install a plugin I get the “connection information box asking for Host name, username, password.

    Hostname is filled in with “localhost” user name is filled in but Pword is blank. When I input my pass word the out pujt is incorrect pword. I can not install plugins. Any ideas out there…
    Thanks,JB in Madison Indiana

Viewing 12 replies - 1 through 12 (of 12 total)
  • it’s asking for ftp info – which wouldn’t be localhost but like

    samboll, Thanks a lot… I put in the correct information but it still doesn’t let me install; it keeps telling the ftp information is incorrect. This is the same info. that I use to log-into my FTP account but on the WP form it won’t work. What ame I doing wrong. I hate to be a pain but I can’t figure it out.

    the ftp connect I used above is incorrect for some reason it keeps changing it
    use it without the http:// in front of it

    @jb – WordPress will ask for FTP details when upgrading if the file permissions are incorrect, at least in most of the cases I have dealt with.

    You may want to check and set the file permission to 755 – most host don’t seem to like the 777 settings. (this would be the folder in which your wordpress core files reside + wp-admin) – I’ve found doing so wordpress would upgrade without the need for me to input the FTP credentials everytime an upgrade is due.

    Hope that helps,

    I give up, Everything I have tried will not work. I use the FTP information I use is the correct information I use to log-in into my FTP server. When I try to install a plugin that is not included with my theme won’t work.

    I have extracted the downloaded file and uploaded it to the server in the plugins folder but when I go back to WP plugins to install it is not there:

    Connection information is not accepted on the WP form. Thanks to you guys for trying to help.

    Failed to connect to FTP Server perform the requested action, connection information is required.

    Username sambo%444
    Connection Type Connection Type FTP FTPS (SSL)


    I was having the same problem for a client’s site. The solution I found may not work for you, but it did in this case.

    Make sure to make a backup copy of your wp-config.php file before doing any editing.

    Edit the wp-config.php and look for a section as below. The FTP_USER and FTP_PASS should match your domain FTP access. I have not noticed this section in most wp-config files but it was here in my client’s case so I changed it to match the credentials and it worked.

    define(‘FTP_HOST’, ‘localhost’);
    define(‘FTP_USER’, ‘ftp_user’);
    define(‘FTP_PASS’, ‘ftp_password’);

    After the change, upload it to your server. As stated… MAKE SURE YOU BACKUP YOUR WP-CONFIG.PHP before making any changes.

    Is this the code I should be looking for in my wp-config file and if so what actually goes in there?

    define(‘AUTH_KEY’, ‘put your unique phrase here’);

    define(‘SECURE_AUTH_KEY’, ‘put your unique phrase here’);

    define(‘LOGGED_IN_KEY’, ‘put your unique phrase here’);

    define(‘NONCE_KEY’, ‘put your unique phrase here’);




    Forum Moderator

    Is WP running on your main domain or in a sub-domain? Some hosting packages require you set up a new FTP account for sub-domains.

    on my main domain: A networksolutions hosting package.

    Thanks to iamay your code has worked – no problems or bugs. Thanks so much.


    Thanks, hixsonb, I just wanted to let you know your solution fixed my problem too. Cheers!

Viewing 12 replies - 1 through 12 (of 12 total)
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