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Connection Information

  • I am a newby with a little experience. When I try to install a plugin I get the “connection information box asking for Host name, username, password.

    Hostname is filled in with “localhost” user name is filled in but Pword is blank. When I input my pass word the out pujt is incorrect pword. I can not install plugins. Any ideas out there…
    Thanks,JB in Madison Indiana

Viewing 12 replies - 1 through 12 (of 12 total)
  • it’s asking for ftp info – which wouldn’t be localhost but like

    samboll, Thanks a lot… I put in the correct information but it still doesn’t let me install; it keeps telling the ftp information is incorrect. This is the same info. that I use to log-into my FTP account but on the WP form it won’t work. What ame I doing wrong. I hate to be a pain but I can’t figure it out.

    the ftp connect I used above is incorrect for some reason it keeps changing it
    use it without the http:// in front of it

    @jb – WordPress will ask for FTP details when upgrading if the file permissions are incorrect, at least in most of the cases I have dealt with.

    You may want to check and set the file permission to 755 – most host don’t seem to like the 777 settings. (this would be the folder in which your wordpress core files reside + wp-admin) – I’ve found doing so wordpress would upgrade without the need for me to input the FTP credentials everytime an upgrade is due.

    Hope that helps,

    I give up, Everything I have tried will not work. I use the FTP information I use is the correct information I use to log-in into my FTP server. When I try to install a plugin that is not included with my theme won’t work.

    I have extracted the downloaded file and uploaded it to the server in the plugins folder but when I go back to WP plugins to install it is not there:

    Connection information is not accepted on the WP form. Thanks to you guys for trying to help.

    Failed to connect to FTP Server http://ftp.02aa2f7.netsolhost.com:21To perform the requested action, connection information is required.

    Hostname http://ftp.02aa2f7.netsolhost.com
    Username sambo%444
    Connection Type Connection Type FTP FTPS (SSL)


    I was having the same problem for a client’s site. The solution I found may not work for you, but it did in this case.

    Make sure to make a backup copy of your wp-config.php file before doing any editing.

    Edit the wp-config.php and look for a section as below. The FTP_USER and FTP_PASS should match your domain FTP access. I have not noticed this section in most wp-config files but it was here in my client’s case so I changed it to match the credentials and it worked.

    define(‘FTP_HOST’, ‘localhost’);
    define(‘FTP_USER’, ‘ftp_user’);
    define(‘FTP_PASS’, ‘ftp_password’);

    After the change, upload it to your server. As stated… MAKE SURE YOU BACKUP YOUR WP-CONFIG.PHP before making any changes.

    Is this the code I should be looking for in my wp-config file and if so what actually goes in there?

    define(‘AUTH_KEY’, ‘put your unique phrase here’);

    define(‘SECURE_AUTH_KEY’, ‘put your unique phrase here’);

    define(‘LOGGED_IN_KEY’, ‘put your unique phrase here’);

    define(‘NONCE_KEY’, ‘put your unique phrase here’);




    Forum Moderator

    Is WP running on your main domain or in a sub-domain? Some hosting packages require you set up a new FTP account for sub-domains.

    on my main domain: jbdata.net/blog1 A networksolutions hosting package.

    Thanks to iamay your code has worked – no problems or bugs. Thanks so much.


    Thanks, hixsonb, I just wanted to let you know your solution fixed my problem too. Cheers!

Viewing 12 replies - 1 through 12 (of 12 total)
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