Title: Connection fails
Last modified: August 22, 2016

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# Connection fails

 *  [verbotten](https://wordpress.org/support/users/verbotten/)
 * (@verbotten)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/connection-fails/)
 * Connecting to the profile fails.
    entering email, password go to the end , save
   and it returns you to the log in screen.
 * [https://wordpress.org/plugins/ptengine-real-time-web-analytics-and-heatmap/](https://wordpress.org/plugins/ptengine-real-time-web-analytics-and-heatmap/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [peter-a](https://wordpress.org/support/users/peter-a/)
 * (@peter-a)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/connection-fails/#post-5853694)
 * I’m having the same problem
 *  Plugin Author [Ptengine](https://wordpress.org/support/users/ptengine/)
 * (@ptengine)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/connection-fails/#post-5853695)
 * Hi Peter.
 * What version of the plugin are you using?
 * And can you drop an email to support[at]ptengine.com and I will help you.
 * Daniel

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Connection fails’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/ptengine-real-time-web-analytics-
   and-heatmap_8ad9aa.svg)
 * [Ptengine - Heatmap Analytics](https://wordpress.org/plugins/ptengine-real-time-web-analytics-and-heatmap/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ptengine-real-time-web-analytics-and-heatmap/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ptengine-real-time-web-analytics-and-heatmap/)
 * [Active Topics](https://wordpress.org/support/plugin/ptengine-real-time-web-analytics-and-heatmap/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ptengine-real-time-web-analytics-and-heatmap/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ptengine-real-time-web-analytics-and-heatmap/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Ptengine](https://wordpress.org/support/users/ptengine/)
 * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/connection-fails/#post-5853695)
 * Status: not resolved