Title: Connection failed Last modified: November 20, 2020 --- # Connection failed * Resolved [kathiklaudel](https://wordpress.org/support/users/kathiklaudel/) * (@kathiklaudel) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-failed-9/) * Hi, * I tried to connect with Facebook. After the last step when you click on “ready” an error shows up – every time I try. Facebook Support wo’nt answer – I wrote them a few days ago. * Facebook page: [https://www.facebook.com/kathi.klaudel](https://www.facebook.com/kathi.klaudel) * What can I do? * Thanks a lot! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconnection-failed-9%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * [fevered – a11n](https://wordpress.org/support/users/fevered/) * (@fevered) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-failed-9/#post-13688543) * Hey there! * Can you post the error that you see? Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * Thread Starter [kathiklaudel](https://wordpress.org/support/users/kathiklaudel/) * (@kathiklaudel) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-failed-9/#post-13688590) * Of course, just a second! * Here is the system report: * ``` ### WordPress Environment ### WordPress address (URL): https://bleib-entspannt.com Site address (URL): https://bleib-entspannt.com WC Version: 4.7.0 REST API Version: ✔ 4.7.0 WC Blocks Version: ✔ 3.6.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.6.3 Log Directory Writable: ✔ WP Version: 5.5.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: de_DE External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 7.3.24 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 7.73.0 OpenSSL/1.1.0l SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.21-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.7.0 WC Database Prefix: wp_ Datenbank-Gesamtgröße: 45.05MB Datenbank-Datengröße: 39.25MB Datenbank-Indexgröße: 5.80MB wp_woocommerce_sessions: Daten: 0.09MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Daten: 0.02MB + Index: 0.11MB + Engine InnoDB wp_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_cmplz_cookiebanners: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cmplz_cookies: Daten: 0.08MB + Index: 0.00MB + Engine InnoDB wp_cmplz_services: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Daten: 0.13MB + Index: 0.06MB + Engine InnoDB wp_comments: 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wp_lifterlms_notifications: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_lifterlms_product_to_voucher: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_lifterlms_quiz_attempts: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_lifterlms_sessions: Daten: 0.08MB + Index: 0.05MB + Engine InnoDB wp_lifterlms_user_postmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_lifterlms_vouchers_codes: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_lifterlms_voucher_code_redemptions: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_lifterlms_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ms_snippets: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_newsletter: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_newsletter_emails: Daten: 0.33MB + Index: 0.00MB + Engine InnoDB wp_newsletter_sent: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_newsletter_stats: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_newsletter_user_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Daten: 3.11MB + Index: 0.17MB + Engine InnoDB wp_postmeta: Daten: 6.48MB + Index: 0.81MB + Engine InnoDB wp_posts: Daten: 21.38MB + Index: 0.73MB + Engine InnoDB wp_redirection_404: Daten: 0.14MB + Index: 0.05MB + Engine InnoDB wp_redirection_groups: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_redirection_items: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB wp_redirection_logs: Daten: 1.02MB + Index: 0.09MB + Engine InnoDB wp_smush_dir_images: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_snippets: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Daten: 0.14MB + Index: 0.16MB + Engine InnoDB wp_term_relationships: Daten: 0.16MB + Index: 0.14MB + Engine InnoDB wp_term_taxonomy: Daten: 0.16MB + Index: 0.23MB + Engine InnoDB wp_twm_user_lessons: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_twm_user_lessons_quizes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_usermeta: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB wp_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_gzd_dhl_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_dhl_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_shipmentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_shipments: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_shipment_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_gzd_shipment_items: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wpvgw_markers: Daten: 0.02MB + Index: 0.08MB + Engine InnoDB wp_wpvgw_posts_extras: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_indexable: Daten: 2.52MB + Index: 0.83MB + Engine InnoDB wp_yoast_indexable_hierarchy: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Daten: 1.38MB + Index: 0.28MB + Engine InnoDB ### Post Type Counts ### attachment: 1319 course: 1 customize_changeset: 94 custom_css: 1 custom_dns: 1 dns_revision: 1 elementor_library: 2 feedback: 22 jetpack_migration: 2 jp_img_sitemap: 2 jp_mem_plan: 1 jp_pay_product: 1 jp_sitemap: 2 jp_sitemap_master: 2 jp_vid_sitemap: 2 lesson: 13 llms_access_plan: 1 llms_question: 1 llms_quiz: 1 lp_course: 4 lp_lesson: 228 lp_order: 1 lp_question: 234 lp_quiz: 20 nav_menu_item: 31 oembed_cache: 37 page: 33 post: 178 product: 9 product_variation: 6 revision: 2124 section: 4 shop_order: 1 twmembership: 1 twmembership_lessons: 1 twmembership_modules: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (30) ### Akismet Anti-Spam: von Automattic – 4.1.7 AMP: von Mitwirkende des AMP-Projekts – 2.0.7 Classic Editor: von WordPress Contributors – 1.6 CoBlocks: von GoDaddy – 2.5.2 Code Snippets: von Code Snippets Pro – 2.14.0 Complianz | GDPR/CCPA Cookie Consent: von Really Simple Plugins – 4.8.0 GDPR Cookie Consent: von WebToffee – 1.9.4 Crowdsignal Forms: von Automattic – 1.3.3 Elementor: von Elementor.com – 3.0.13 Facebook for WooCommerce: von Facebook – 2.2.0 WordPress.com-Bearbeitungstoolkit: von Automattic – 2.8.6 GTranslate: von Translate AI Multilingual Solutions – 2.8.60 Gutenberg: von Gutenberg-Team – 9.3.0 Health Check & Troubleshooting: von Die WordPress.org-Community – 1.4.5 Jetpack von WordPress.com: von Automattic – 9.1 Layout Grid: von Automattic – 1.3 LearnPress: von ThimPress – 3.2.8 Limit Login Attempts Reloaded: von WPChef – 2.15.2 Newsletter: von Stefano Lissa & Das Newsletter Team – 6.9.7 Page Optimize: von Automattic – 0.5.1 Redirection: von John Godley – 4.9.2 Sucuri Security - Auditing, Malware Scanner and Hardening: von Sucuri Inc. – 1.8.24 Social Media and Share Icons (Ultimate Social Media): von UltimatelySocial – 2.6.1 WooCommerce Stripe-Gateway: von WooCommerce – 4.5.5 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.0 getestet Germanized für WooCommerce: von vendidero – 3.2.3 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.0 getestet WooCommerce Shipping & Tax: von Automattic – 1.25.2 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.0 getestet WooCommerce: von Automattic – 4.7.0 Yoast SEO: von Team Yoast – 15.3 Smush: von WPMU DEV – 3.7.2 Prosodia VGW OS: von Prosodia – Verlag für Musik und Literatur – 3.24.5 ### Inactive Plugins (0) ### ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: Memcached ### Must Use Plugins (2) ### Health Check Troubleshooting Mode: von – 1.7.2 WP.com Site Helper: von – ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop-Basis: #2850 - /shop/ Warenkorb: #2851 - /warenkorb/ Kasse: #2852 - /kasse/ Mein Konto: #2853 - /mein-konto/ Allgemeine Geschäftsbedingungen: #2844 - /agb/ ### Theme ### Name: Bistro Version: 1.0 Author URL: http://athemes.com Child Theme: ✔ Parent Theme Name: Sydney Parent Theme Version: 1.71 Parent Theme Author URL: https://athemes.com WooCommerce Support: ✔ ### Templates ### Overrides: sydney/woocommerce/single-product/add-to-cart/simple.php ### Action Scheduler ### Abgeschlossen: 13 Oldest: 2020-10-27 07:30:10 +0000 Newest: 2020-11-18 15:29:38 +0000 ``` * Thread Starter [kathiklaudel](https://wordpress.org/support/users/kathiklaudel/) * (@kathiklaudel) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-failed-9/#post-13688604) * Error: * Woo Commerce * Something went wrong when connecting to Facebook! Please try again. * [Gustavo Tadeu](https://wordpress.org/support/users/gtsantos/) * (@gtsantos) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-failed-9/#post-13688874) * Hi! Excuse me. Same error for me: Error: * Woo Commerce * Something went wrong when connecting to Facebook! Please try again. * I will follow this thread * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-failed-9/#post-13698268) * Hi [@kathiklaudel](https://wordpress.org/support/users/kathiklaudel/) * At step “What is Woocommerce Extension V2 allowed to do” make sure all fields are `open`. Facebook recently updated their settings to toggle “Manage your business” permission to `Off` by default. * Thread Starter [kathiklaudel](https://wordpress.org/support/users/kathiklaudel/) * (@kathiklaudel) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-failed-9/#post-13698293) * Thanks a lot! I´ll try that! But is that usual? I’m not sure if I want Facebook to manage by business! 🙁 * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-failed-9/#post-13698780) * [@kathiklaudel](https://wordpress.org/support/users/kathiklaudel/) * Without that setting toggled to `on` the connection cannot be completed. * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-failed-9/#post-13731109) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. * Thread Starter [kathiklaudel](https://wordpress.org/support/users/kathiklaudel/) * (@kathiklaudel) * [5 years, 10 months ago](https://wordpress.org/support/topic/connection-failed-9/#post-13731324) * Yes! Thanks a lot! I already did make a new thread by the way! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Connection failed’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 9 replies * 4 participants * Last reply from: [kathiklaudel](https://wordpress.org/support/users/kathiklaudel/) * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/connection-failed-9/#post-13731324) * Status: resolved