Support » Plugin: Facebook for WooCommerce » Connection failed

  • Resolved kathiklaudel

    (@kathiklaudel)


    Hi,

    I tried to connect with Facebook. After the last step when you click on “ready” an error shows up – every time I try. Facebook Support wo’nt answer – I wrote them a few days ago.

    Facebook page: https://www.facebook.com/kathi.klaudel

    What can I do?

    Thanks a lot!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support fevered – a11n

    (@fevered)

    Hey there!

    Can you post the error that you see? Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter kathiklaudel

    (@kathiklaudel)

    Of course, just a second!

    Here is the system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://bleib-entspannt.com
    Site address (URL): https://bleib-entspannt.com
    WC Version: 4.7.0
    REST API Version: ✔ 4.7.0
    WC Blocks Version: ✔ 3.6.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.3
    Log Directory Writable: ✔
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: de_DE
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: nginx
    PHP Version: 7.3.24
    PHP Post Max Size: 2 GB
    PHP Time Limit: 1200
    PHP Max Input Vars: 6144
    cURL Version: 7.73.0
    OpenSSL/1.1.0l
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.21-MariaDB-log
    Max Upload Size: 2 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.7.0
    WC Database Prefix: wp_
    Datenbank-Gesamtgröße: 45.05MB
    Datenbank-Datengröße: 39.25MB
    Datenbank-Indexgröße: 5.80MB
    wp_woocommerce_sessions: Daten: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Daten: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_cmplz_cookiebanners: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cmplz_cookies: Daten: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_cmplz_services: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Daten: 0.13MB + Index: 0.06MB + Engine InnoDB
    wp_comments: Daten: 0.14MB + Index: 0.09MB + Engine InnoDB
    wp_learnpress_order_itemmeta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_learnpress_order_items: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_learnpress_question_answermeta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_learnpress_question_answers: Daten: 0.23MB + Index: 0.00MB + Engine InnoDB
    wp_learnpress_quiz_questions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_learnpress_review_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_learnpress_sections: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_learnpress_section_items: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_learnpress_sessions: Daten: 0.09MB + Index: 0.05MB + Engine InnoDB
    wp_learnpress_user_itemmeta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_learnpress_user_items: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_lifterlms_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lifterlms_events: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lifterlms_notifications: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_lifterlms_product_to_voucher: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lifterlms_quiz_attempts: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lifterlms_sessions: Daten: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_lifterlms_user_postmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lifterlms_vouchers_codes: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lifterlms_voucher_code_redemptions: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lifterlms_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ms_snippets: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_newsletter: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_newsletter_emails: Daten: 0.33MB + Index: 0.00MB + Engine InnoDB
    wp_newsletter_sent: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_newsletter_stats: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_newsletter_user_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Daten: 3.11MB + Index: 0.17MB + Engine InnoDB
    wp_postmeta: Daten: 6.48MB + Index: 0.81MB + Engine InnoDB
    wp_posts: Daten: 21.38MB + Index: 0.73MB + Engine InnoDB
    wp_redirection_404: Daten: 0.14MB + Index: 0.05MB + Engine InnoDB
    wp_redirection_groups: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_redirection_items: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_redirection_logs: Daten: 1.02MB + Index: 0.09MB + Engine InnoDB
    wp_smush_dir_images: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_snippets: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Daten: 0.14MB + Index: 0.16MB + Engine InnoDB
    wp_term_relationships: Daten: 0.16MB + Index: 0.14MB + Engine InnoDB
    wp_term_taxonomy: Daten: 0.16MB + Index: 0.23MB + Engine InnoDB
    wp_twm_user_lessons: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_twm_user_lessons_quizes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_gzd_dhl_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_dhl_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_shipmentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_shipments: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_shipment_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_shipment_items: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wpvgw_markers: Daten: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_wpvgw_posts_extras: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_indexable: Daten: 2.52MB + Index: 0.83MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Daten: 1.38MB + Index: 0.28MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 1319
    course: 1
    customize_changeset: 94
    custom_css: 1
    custom_dns: 1
    dns_revision: 1
    elementor_library: 2
    feedback: 22
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_mem_plan: 1
    jp_pay_product: 1
    jp_sitemap: 2
    jp_sitemap_master: 2
    jp_vid_sitemap: 2
    lesson: 13
    llms_access_plan: 1
    llms_question: 1
    llms_quiz: 1
    lp_course: 4
    lp_lesson: 228
    lp_order: 1
    lp_question: 234
    lp_quiz: 20
    nav_menu_item: 31
    oembed_cache: 37
    page: 33
    post: 178
    product: 9
    product_variation: 6
    revision: 2124
    section: 4
    shop_order: 1
    twmembership: 1
    twmembership_lessons: 1
    twmembership_modules: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (30) ###
    
    Akismet Anti-Spam: von Automattic – 4.1.7
    AMP: von Mitwirkende des AMP-Projekts – 2.0.7
    Classic Editor: von WordPress Contributors – 1.6
    CoBlocks: von GoDaddy – 2.5.2
    Code Snippets: von Code Snippets Pro – 2.14.0
    Complianz | GDPR/CCPA Cookie Consent: von Really Simple Plugins – 4.8.0
    GDPR Cookie Consent: von WebToffee – 1.9.4
    Crowdsignal Forms: von Automattic – 1.3.3
    Elementor: von Elementor.com – 3.0.13
    Facebook for WooCommerce: von Facebook – 2.2.0
    WordPress.com-Bearbeitungstoolkit: von Automattic – 2.8.6
    GTranslate: von Translate AI Multilingual Solutions – 2.8.60
    Gutenberg: von Gutenberg-Team – 9.3.0
    Health Check & Troubleshooting: von Die WordPress.org-Community – 1.4.5
    Jetpack von WordPress.com: von Automattic – 9.1
    Layout Grid: von Automattic – 1.3
    LearnPress: von ThimPress – 3.2.8
    Limit Login Attempts Reloaded: von WPChef – 2.15.2
    Newsletter: von Stefano Lissa &
    Das Newsletter Team – 6.9.7
    Page Optimize: von Automattic – 0.5.1
    Redirection: von John Godley – 4.9.2
    Sucuri Security - Auditing, Malware Scanner and Hardening: von Sucuri Inc. – 1.8.24
    Social Media and Share Icons (Ultimate Social Media): von UltimatelySocial – 2.6.1
    WooCommerce Stripe-Gateway: von WooCommerce – 4.5.5 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.0 getestet
    Germanized für WooCommerce: von vendidero – 3.2.3 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.0 getestet
    WooCommerce Shipping & Tax: von Automattic – 1.25.2 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.7.0 getestet
    WooCommerce: von Automattic – 4.7.0
    Yoast SEO: von Team Yoast – 15.3
    Smush: von WPMU DEV – 3.7.2
    Prosodia VGW OS: von Prosodia – Verlag für Musik und Literatur – 3.24.5
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: Memcached
    
    ### Must Use Plugins (2) ###
    
    Health Check Troubleshooting Mode: von  – 1.7.2
    WP.com Site Helper: von  –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop-Basis: #2850 - /shop/
    Warenkorb: #2851 - /warenkorb/
    Kasse: #2852 - /kasse/
    Mein Konto: #2853 - /mein-konto/
    Allgemeine Geschäftsbedingungen: #2844 - /agb/
    
    ### Theme ###
    
    Name: Bistro
    Version: 1.0
    Author URL: http://athemes.com
    Child Theme: ✔
    Parent Theme Name: Sydney
    Parent Theme Version: 1.71
    Parent Theme Author URL: https://athemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: sydney/woocommerce/single-product/add-to-cart/simple.php
    
    ### Action Scheduler ###
    
    Abgeschlossen: 13
    Oldest: 2020-10-27 07:30:10 +0000
    Newest: 2020-11-18 15:29:38 +0000
    
    
    Thread Starter kathiklaudel

    (@kathiklaudel)

    Error:

    Woo Commerce

    Something went wrong when connecting to Facebook!
    Please try again.

    Hi! Excuse me. Same error for me:
    Error:

    Woo Commerce

    Something went wrong when connecting to Facebook!
    Please try again.

    I will follow this thread

    Plugin Support AJ a11n

    (@amandasjackson)

    Hi @kathiklaudel

    At step “What is Woocommerce Extension V2 allowed to do” make sure all fields are open. Facebook recently updated their settings to toggle “Manage your business” permission to Off by default.

    Thread Starter kathiklaudel

    (@kathiklaudel)

    Thanks a lot! I´ll try that! But is that usual? I’m not sure if I want Facebook to manage by business! 🙁

    Plugin Support AJ a11n

    (@amandasjackson)

    @kathiklaudel

    Without that setting toggled to on the connection cannot be completed.

    Plugin Support AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter kathiklaudel

    (@kathiklaudel)

    Yes! Thanks a lot! I already did make a new thread by the way!

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Connection failed’ is closed to new replies.