Support » Plugin: Redirection » Connection Error with Jetpack

  • Resolved vnonj

    (@vnonj)


    Hello,

    I have a problem in the admin of my site (Tools> Site Health):

    – [My website] .: 200
    – Jetpack.com detected an errorr. Visit the debug page

    When I disable the Redirection plugin, the connection is done with Jetpack but as soon as I reactivate Redirection, the connection error returns.

    Has anyone ever had this problem?
    I love Redirection, I would love to keep it.

    Thank you so much.

    Valérie
    (France)

    • This topic was modified 4 years, 9 months ago by vnonj. Reason: I changed the url of my website

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author John Godley

    (@johnny5)

    Do you have any redirects that could be affecting Jetpack? Can you post a screenshot?

    Thread Starter vnonj

    (@vnonj)

    Hi John,

    Thank you for your reply.

    I may have redirects that may affect Jetpack but I do not know how to know which ones… I think I made a mistake.

    I enclose a screenshot of errors that appear in admin (site’s health).
    https://www.cjoint.com/c/IExtqXmm5Nn

    1. Guide of the Japanese is not connected.: 200
    2. Jetpack.com has detected an error

    I contacted Jetpack, we have tested a lot of solutions and only disable the plugin redirection has solved the problem of connection with Jetpack.

    Valérie

    Plugin Author John Godley

    (@johnny5)

    Redirection itself does nothing that would affect Jetpack and the site health check passes on my site. The only thing that could happen is if you have a redirect that might interfere with whatever check Jetpack is trying to perform. You could try disabling the redirects to see which one it is.

    Thread Starter vnonj

    (@vnonj)

    Thank you very much for this idea. I disabled the redictions one by one and found the problem:

    /?p=(.*)

    https://www.cjoint.com/c/IEAtRSBBVQn

    What is strange is that the redirection works very well:

    https://www.cjoint.com/c/IEAtTKzOKon

    Plugin Author John Godley

    (@johnny5)

    Yes, the redirection will work. What is the reason for the redirect? That looks to be the same as what WordPress does when loading posts by an ID number. It is possible that Jetpack is using this to check something on your site, and because you’ve redirected it then it can’t complete the check.

    Thread Starter vnonj

    (@vnonj)

    Thank you very much for the explanation.
    Unfortunately, I can not remember why I made this redirection. And yet, it was used every day.
    Thanks again anyway, my problem is solved!

    • This reply was modified 4 years, 8 months ago by vnonj.
Viewing 6 replies - 1 through 6 (of 6 total)
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