Title: Connection error – “Empty reply from server”
Last modified: November 5, 2021

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# Connection error – “Empty reply from server”

 *  Resolved [Michael F](https://wordpress.org/support/users/mfuechsl/)
 * (@mfuechsl)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/connection-error-empty-reply-from-server/)
 * Hello
    I´ve used Jetpack since a couple of years and not I get the following 
   error message:
 * **The Jetpack server was unable to communicate with your site [https://xxx.net](https://xxx.net)[
   IXR -32300: transport error: http_request_failed cURL error 52: Empty reply from
   server]**
 * I´ve tried to deactivate/reactivate the plugin as well as uninstalled/reinstalled
   the plugin. No success.
 * Any ideas?
 * Thanks,
    Michael
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconnection-error-empty-reply-from-server%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [Dan (a11n)](https://wordpress.org/support/users/drawmyface/)
 * (@drawmyface)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/connection-error-empty-reply-from-server/#post-15039348)
 * Hi Michael
 * While your site is publicly accessible, we cannot access your site’s XML-RPC 
   file:
    [https://xxx.net/xmlrpc.php](https://xxx.net/xmlrpc.php)
 * This file is used by Jetpack and other plugins and apps to connect to your site.
   It must return the following message:
 * XML-RPC server accepts POST requests only.
 * You can see a working example here:
 * [https://jetpack.com/xmlrpc.php](https://jetpack.com/xmlrpc.php)
 * Since your site returns a ERR_HTTP2_PROTOCOL_ERROR error for this page, I would
   recommend contacting your host to see if they can help resolve that error for
   you.
 * Once we are able to access your site’s xmlrpc.php file, you should be able to
   connect Jetpack to https://wordpress.com.
 * Let me know how it goes!
 *  Thread Starter [Michael F](https://wordpress.org/support/users/mfuechsl/)
 * (@mfuechsl)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/connection-error-empty-reply-from-server/#post-15039695)
 * Hi Dan
    Thanks for your help and information. The site is not [https://xxx.net](https://xxx.net),
   I replaced the URL and with xxx.net. The page I need help with is mentioned under
   the point “The page I need help with”.
 * I will get in contact with my host.
 * BR,
    Michael
 *  [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/)
 * (@madhattersez)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/connection-error-empty-reply-from-server/#post-15047581)
 * Hello there, Michael.
 * I know you said you’ve tried reinstalling, but can you try these exact steps 
   in order to make sure there is a clean connection between your site and Jetpack?
 * 1. From the wp-admin dashboard of your site, please go to Jetpack > Dashboard
   > Connections > “Manage site connection” from your left-hand menu.
 * 2. Click the “Disconnect” button. If it’s already disconnected, you can skip 
   to the next step.
 * 3. Deactivate your Jetpack plugin by heading to Plugins > Installed Plugins and
   finding “Jetpack by WordPress.com.”
 * 4. Completely uninstall Jetpack.
 * 5. Deactivate all of your plugins aside from WooCommerce-related ones.
 * 5. Install the newest version of Jetpack.
 * 6. Activate only Jetpack alongside WooCommerce.
 * 7. In Jetpack > Dashboard > Connections > “Manage site connection,” Click the“
   Set up Jetpack” button and continue through the approval process.
 * 8. Check to see if Jetpack is now connected successfully. If so, you can try 
   activating your other plugins one-by-one to see if any of them change the issue.
 * Please let us know the results of this troubleshooting and we can go from there.
   Thanks!
 *  [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/)
 * (@madhattersez)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/connection-error-empty-reply-from-server/#post-15047590)
 * Also, apologies for messing up the order number. 🙂 If you follow them from top
   to bottom, that should hopefully do the trick.
 *  Thread Starter [Michael F](https://wordpress.org/support/users/mfuechsl/)
 * (@mfuechsl)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/connection-error-empty-reply-from-server/#post-15049724)
 * Thanks, it worked after the 2nd reinstall!

Viewing 5 replies - 1 through 5 (of 5 total)

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 * 5 replies
 * 3 participants
 * Last reply from: [Michael F](https://wordpress.org/support/users/mfuechsl/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/connection-error-empty-reply-from-server/#post-15049724)
 * Status: resolved