Support » Plugin: Facebook for WooCommerce » Connection error

Viewing 11 replies - 1 through 11 (of 11 total)
  • Have the Same problem. They shouldn’t issue an untested 2.0.1 version

    Plugin Support Julie Martin

    (@julieskyverge)

    Hi @khuss and @hiuwailin2!

    Some of our users are occasionally running into this error. We have a code snippet that may help. Could I ask you both to try adding the following snippet to your site?

    add_filter( 'wc_facebook_connection_proxy_url', function() { return '<a href="https://wc-connect-test.skyverge.com/auth/facebook/">https://wc-connect-test.skyverge.com/auth/facebook/</a>';} );

    You can do this with the free Code Snippets plugin, if you’re not sure how to add a code snippet.

    Would you both please try that out and let me know if that works at all?

    Thank you so much,

    Julie πŸ™‚
    SkyVerge

    Thread Starter khuss

    (@khuss)

    I don’t understand why the connection is proxied through your server. It makes me wonder if sensitive information related to my Facebook account and page is stored in your server. Could you explain why you are proxying the connection? If you are indeed storing sensitive information, that should be explained in your documentation.

    Plugin Support Julie Martin

    (@julieskyverge)

    Hi @khuss,

    I spoke with a colleague of mine about why the connection attempts (by default) to go through WooCommerce (or, using the snippet, through our server).

    Facebook requires us to connect via OAuth to be able to leverage the features in version 2.0, as those features are only available to specific partners, such as WooCommerce.

    The plugin, however, is open source. As such, we need to separate the OAuth credentials (client key and secret key) from the app for security reasons, or else anyone could grab those credentials and spoof WooCommerce as the provider/partner, gaining access to those features.

    As such, we need to essentially “relay” the connection securely, whereupon we add the OAuth credentials into the request before asking Facebook for permission to connect.

    Having said that, I can absolutely assure you we’re not storing any information whatsoever and that your information remains secure due to the fact that both the servers in question are using SSL certificates (https as the protocol).

    I hope that helps to clarify things here, @khuss! Is there anything else I can help out with here? Please don’t hesitate to let me know.

    Thank you!

    Julie πŸ™‚
    SkyVerge

    Thread Starter khuss

    (@khuss)

    When I try the code snippet, I get the following error:

    No redirect URI in the params: No redirect present in URI

    Plugin Support Julie Martin

    (@julieskyverge)

    Hey @khuss,

    That’s odd. Would you please be able to share a screenshot with me?

    Additionally, would you please be able to paste your system status so I can get a better idea of what might be going on? You can grab it by going to:

    WooCommerce > StatusΒ and clicking onΒ Get system report.

    Thank you so much!

    Julie πŸ™‚
    SkyVerge

    Thread Starter khuss

    (@khuss)

    
    ### WordPress Environment ###
    
    WC Version: 4.4.1
    REST API Version: βœ” 1.0.15
    WC Blocks Version: βœ” 3.1.0
    Action Scheduler Version: βœ” 3.1.6
    WC Admin Version: βœ” 1.4.0
    Log Directory Writable: βœ”
    WP Version: ❌ 5.4.2 - There is a newer version of WordPress available (5.5)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: βœ”
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.17.10
    PHP Version: 7.4.6
    PHP Post Max Size: 100 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.64.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.30
    Max Upload Size: 2 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
    WC Database Version: 4.4.1
    WC Database Prefix: wp_
    Total Database Size: 257.42MB
    Database Data Size: 185.63MB
    Database Index Size: 71.79MB
    wp_woocommerce_sessions: Data: 0.17MB + Index: 0.02MB + Engine InnoDB
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    wp_woocommerce_order_itemmeta: Data: 21.52MB + Index: 0.70MB + Engine InnoDB
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    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    lumise_fonts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    lumise_languages: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    lumise_orders: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    lumise_order_products: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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    lumise_products: Data: 0.23MB + Index: 0.11MB + Engine InnoDB
    lumise_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    lumise_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_followup_coupons: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_followup_coupon_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_followup_customers: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
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    wp_followup_email_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_followup_email_logs: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
    wp_followup_email_orders: Data: 3.52MB + Index: 0.64MB + Engine InnoDB
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    wp_followup_subscribers_to_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_followup_subscriber_lists: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_itsec_distributed_storage: Data: 6.02MB + Index: 0.02MB + Engine InnoDB
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    wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_itsec_logs: Data: 4.02MB + Index: 0.38MB + Engine InnoDB
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    wp_nf_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_ninja_forms_fields: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 15.09MB + Index: 4.44MB + Engine InnoDB
    wp_postmeta: Data: 56.56MB + Index: 19.95MB + Engine InnoDB
    wp_posts: Data: 13.52MB + Index: 5.86MB + Engine InnoDB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_social_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_taxonomymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
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    wp_term_taxonomy: Data: 0.23MB + Index: 0.30MB + Engine InnoDB
    wp_usermeta: Data: 28.13MB + Index: 10.94MB + Engine InnoDB
    wp_users: Data: 1.50MB + Index: 1.08MB + Engine InnoDB
    wp_w3tc_cdn_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wcpv_commissions: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wcpv_per_product_shipping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_points_rewards_user_points_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.48MB + Index: 0.77MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcwl_lists: Data: 1.27MB + Index: 19.11MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.42MB + Index: 0.17MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.41MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    amn_mi-lite: 3
    attachment: 7934
    blocks: 12
    carts: 2838
    customize_changeset: 4
    follow_up_email: 6
    job_listing: 3
    nav_menu_item: 37
    nf_sub: 1680
    oembed_cache: 1
    page: 80
    post: 7
    product: 1112
    product_variation: 4455
    revision: 1543
    shop_coupon: 75
    shop_order: 578
    sidebar: 1
    tablepress_table: 2
    testimonial: 3
    tm_global_cp: 3
    wpcf7_contact_form: 4
    
    ### Security ###
    
    Secure connection (HTTPS): βœ”
    Hide errors from visitors: βœ”
    
    ### Active Plugins (38) ###
    
    AfterShip - WooCommerce Tracking: by AfterShip – 1.9.26 – Installed version not tested with active version of WooCommerce 4.4.1
    Akismet Anti-Spam: by Automattic – 4.1.6
    Better Search Replace: by Delicious Brains – 1.3.3
    PublishPress Capabilities: by PublishPress – 1.9.12
    CCAvenue Payment Gateway for WooCommerce: by Nilesh Chourasia – 2.6 – Installed version not tested with active version of WooCommerce 4.4.1
    Contact Form 7: by Takayuki Miyoshi – 5.2.1
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.4.1
    
    Enhanced Media Library: by wpUXsolutions – 2.7.2
    EZDesigner: by kamalhussain – 0.1
    Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.4.1
    Features: by WooThemes – 1.5.0
    WooCommerce - Gift Cards: by WP Ronin – 2.6.5 – Installed version not tested with active version of WooCommerce 4.4.1
    Improved Product Options for WooCommerce: by XforWooCommerce – 5.0.1 – Installed version not tested with active version of WooCommerce 4.4.1
    Lumise - Product Designer Tool: by King-Theme – 1.9.5
    Nextend Social Login: by Nextendweb – 3.0.24
    Ninja Forms: by Saturday Drive – 3.4.25
    S3 Uploads: by Human Made Limited – 2.2.2
    Taxonomy Metadata: by mitcho (Michael Yoshitaka Erlewine)
    sirzooro – 0.5
    
    Testimonials: by WooThemes – 1.5.4
    User Role Editor: by Vladimir Garagulya – 4.56
    WooCommerce Custom Background: by SolverCircle – 1.2 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Admin Custom Order Fields: by SkyVerge – 1.13.4 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Bulk Discount: by Rene Puchinger – 2.4.5 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Bulk Variations: by Lucas Stark – 1.6.6 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Cart Notices: by SkyVerge – 1.11.4 – Installed version not tested with active version of WooCommerce 4.4.1
    Cart Reports for WooCommerce: by WooCommerce – 1.2.9 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Custom Product Data Fields: by Kharis Sulistiyono – 1.2.4 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Google Analytics Pro: by SkyVerge – 1.8.14 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce Product Vendors: by WooCommerce – 2.1.41 – Installed version not tested with active version of WooCommerce 4.4.1
    WooCommerce TM Extra Product Options: by themeComplete – 5.0.12.3
    WooCommerce: by Automattic – 4.4.1
    Yoast SEO Premium: by Team Yoast – 5.7.1
    WP htaccess Control: by AntΓ³nio Andrade – 3.5.1
    Smush: by WPMU DEV – 3.6.3
    WP Super Cache: by Automattic – 1.7.1
    Yoast SEO: WooCommerce: by Team Yoast – 5.7 – Installed version not tested with active version of WooCommerce 4.4.1
    YITH WooCommerce Ajax Search: by YITH – 1.8.0
    YITH WooCommerce Wishlist: by YITH – 3.0.13
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (3) ###
    
    Bedrock Autoloader: by Roots – 1.0.1
    Disallow Indexing: by Roots – 1.0.0
    Register Theme Directory: by Roots – 1.0.0
    
    ### Settings ###
    
    API Enabled: βœ”
    Force SSL: –
    Currency: INR (β‚Ή)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #4 - /shop/
    Cart: #5 - /cart/
    Checkout: #6 - /checkout/
    My account: #7 - /my-account/
    Terms and conditions: #171 - /pages/terms-conditions/
    
    ### Theme ###
    
    Name: Flatsome Child Theme
    Version: 3.0
    Author URL: http:%20//www.uxthemes.com/
    Child Theme: βœ”
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.12.2
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    /var/www/web/app/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-product_cat.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome-child/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    
    ### Action Scheduler ###
    
    Canceled: 12
    Oldest: 2020-07-26 12:49:36 +0000
    Newest: 2020-08-15 09:59:10 +0000
    
    Complete: 624
    Oldest: 2020-07-26 05:39:45 +0000
    Newest: 2020-08-26 00:25:33 +0000
    
    Failed: 15
    Oldest: 2016-07-08 19:46:31 +0000
    Newest: 2018-12-19 12:35:09 +0000
    
    Pending: 2
    Oldest: 2020-08-26 05:57:28 +0000
    Newest: 2020-08-26 05:57:28 +0000
    
    
    Plugin Support Julie Martin

    (@julieskyverge)

    Hi @khuss!

    Thanks so much for the system status, I appreciate it!

    Could you please also include a screenshot of the error you’re getting?

    Thank you!

    Julie πŸ™‚
    SkyVerge

    Thread Starter khuss

    (@khuss)

    First I got this message:

    https://pasteboard.co/JoR6KIs.png

    Then I got the following error:
    https://pasteboard.co/JoR7oVn.png

    Plugin Support Julie Martin

    (@julieskyverge)

    Hi @khuss,

    Thanks so much.

    Would you please reach out to our support team through our site sharing the email address you use for your Facebook account so the Facebook team can take a look at the logs and determine why your attempts to connect are failing?

    Thank you!

    Julie πŸ™‚
    SkyVerge

    Plugin Support tamarazuk

    (@tamarazuk)

    Hey @khuss,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara πŸ™‚

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Connection error’ is closed to new replies.