Title: Connection Error
Last modified: May 23, 2017

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# Connection Error

 *  Resolved [karys1](https://wordpress.org/support/users/karys1/)
 * (@karys1)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/connection-error-20/)
 * Hi,
 * I am trying to get the free version of the plugin to work with the intention 
   of upgrading to the pro version when I know how it works.
 * When I try to connect to my CRM I get this error:
    ‘An error occurred while attempting
   to connect your Zoho CRM account. Please ensure that your email/username and 
   password is correct.’
 * The username and password are correct and I’ve removed as many authtokens from
   the Zoho account as possible, any help would be much appreciated!
 * I also get these errors in debug:
    ‘Warning: file_get_contents(): https:// wrapper
   is disabled in the server configuration by allow_url_fopen=0 in /home/_[domainnameremoved]_/
   public_html/wp-content/plugins/connector-for-woocommerce-and-zoho-crm/PP_Zoho_API.
   class.php on line 64′
 * ‘Warning: file_get_contents([https://accounts.zoho.com/apiauthtoken/nb/create](https://accounts.zoho.com/apiauthtoken/nb/create)):
   failed to open stream: no suitable wrapper could be found in /home/_[domainnameremoved]_/
   public_html/wp-content/plugins/connector-for-woocommerce-and-zoho-crm/PP_Zoho_API.
   class.php on line 64′
 * Thanks in advance for your help.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Potent Plugins](https://wordpress.org/support/users/hearken/)
 * (@hearken)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/connection-error-20/#post-9164376)
 * Hi there,
    Based on the debug messages, it appears that the connection cannot
   be established because the “allow_url_fopen” configuration parameter is set to
   0, which disables the connection method used by the plugin to connect to the 
   Zoho CRM API. Please ask your web host if this can be changed to allow the connection
   to proceed. The pro version of the plugin uses cURL as an alternative to establish
   the connection, and this alternative will likely also be migrated to the free
   plugin at some point (hopefully soon), at which point this shouldn’t be an issue
   anymore provided that PHP cURL is enabled on the server.
 *  Thread Starter [karys1](https://wordpress.org/support/users/karys1/)
 * (@karys1)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/connection-error-20/#post-9166283)
 * Thanks for your help. I’ll contact my webhost 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Connection Error’ is closed to new replies.

 * ![](https://ps.w.org/connector-for-woocommerce-and-zoho-crm/assets/icon-256x256.
   png?rev=3019911)
 * [Connector for WooCommerce and Zoho CRM](https://wordpress.org/plugins/connector-for-woocommerce-and-zoho-crm/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/connector-for-woocommerce-and-zoho-crm/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/connector-for-woocommerce-and-zoho-crm/)
 * [Active Topics](https://wordpress.org/support/plugin/connector-for-woocommerce-and-zoho-crm/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/connector-for-woocommerce-and-zoho-crm/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/connector-for-woocommerce-and-zoho-crm/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [karys1](https://wordpress.org/support/users/karys1/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/connection-error-20/#post-9166283)
 * Status: resolved