Support » Plugin: Click-to-Call for Twilio » Connecting with visitors

  • Resolved pandglobal

    (@pandglobal)


    You have succeeded in getting the trigger aspects which is to call a number, but when the person picks the call he only hear a Custom message you set and that of twilio asking the if there is a way they can help with your development. Whereas what I need is actually to call someone and we talk directly on the call, not a Custom message.

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  • Plugin Author Dasweb Agency

    (@daswebagency)

    @pandglobal this is not true. You hear the Twilio message because your number endpoint is not configured. Finish configuring the incoming voice on Twilio end, basically tell Twilio what to do when a call comes in. The custom message you can set inside the plugin is just a warming message you can play in between the connected call.
    I assure you the plugin can complete a full 2 way connection call. Check a live example on this website: https://expertisephysio.com

    In that case you will need to add a full guide on how to enable and configure the endpoint, send me step by step instructions on configuring my endpoint in twilio for a perfect 2way communication.

    The sample site you sent is a fitness site, nowhere to test the call

    Plugin Author Dasweb Agency

    (@daswebagency)

    @pandglobal in the example I gave you there is a live click-to-call input form (left bottom corner of the page).
    If you need support on Twilio endpoints read their documentation. This plugin cannot cover all implementation scenarios and programming languages:
    https://www.twilio.com/docs/voice/tutorials/how-to-respond-to-incoming-phone-calls

    <?xml version=”1.0″ encoding=”UTF-8″?>
    <Response>
    <Say>Thanks for calling!</Say>
    </Response>

    That is the above code, which only says thanks for calling, and then phone drops, you should perhaps paste one of the php xml twiML code you are using so that users won’t spend time reading twilio articles that are complex to add together without stress

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