Support » Plugin: Jetpack by WordPress.com » Connecting to Facebook fails

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  • Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    It’s http://www.heiko-adams.de but I don’t know how this might help you because it’s a problem in the backend.

    Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Thanks! I didn’t notice any issues when trying to access your site’s XML-RPC file.

    Would you mind collecting some more information about your site logs, so we can investigate further?

    Start by accessing this page in your browser:
    http://www.heiko-adams.de/xmlrpc.php?for=jetpack

    Then, download your raw server access logs; if you do not know where to find this data, your hosting provider should be able to help.
    In these logs, you will find a line reporting access to the address listed above. Could you copy the whole line and send it to us via this contact form:
    http://jetpack.me/contact-support/

    If you have access to your server error logs as well, it would be useful if you could send us a copy of the logs around the time when you attempted to enable a new Publicize connection.

    Thanks!

    You’ve got mail 😉

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Happiness Engineer

    Hi! I replied to you by email, thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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