Support » Plugin: Facebook for WooCommerce » Connected to existing catalog – Not visible in data sources

  • Resolved mgz069

    (@mgz069)


    Hi,

    I completed all the steps and everything seems connected.

    But when I go into the FB catalog data sources, I can’t see the plug-in link to my eshop.

    There is only the old xml source.

    https://ibb.co/PNsvF2V

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support jenskyverge

    (@jenskyverge)

    Hi @mgz069,

    The data feed that you’re currently seeing listed is a fallback for the newer Facebook API sync method. As a starting point, could you please confirm that you are running the current version of the plugin, 2.1.4? If not, could you please try updating to this version?

    Thanks,

    Jennifer

    • This reply was modified 5 months, 1 week ago by jenskyverge.
    Thread Starter mgz069

    (@mgz069)

    Hi @jenskyverge im using 2.1.4

    Plugin Support simonskyverge

    (@simonskyverge)

    Hi @mgz069,

    Thanks for confirming! As Jennifer mentioned, the new versions from 2.0.0 onward will use the API sync as the main method for syncing your products. You may not see this visible from the Catalog Manager though your products should still be synced.

    Are you currently experiencing issues syncing your products after re-connecting with the latest plugin version?

    Cheers!

    Simon.

    Thread Starter mgz069

    (@mgz069)

    Hi @simonskyverge

    My inventory has been the same for the last two months so I don’t know if there are any issues in syncing.

    This means I will notice it when I add new items.

    So, there is no problem despite not seeing Woocommerce in the data sources?

    Plugin Support simonskyverge

    (@simonskyverge)

    Hey @mgz069!

    That’s right, though it would be great if you could test and let me know. In previous versions of the plugin we relied on the feed file to sync products, as we had no access to use the API. With v2.0.0, as we can now connect with Facebook’s latest API, we can now use their Batch Upload methods to sync your products.

    This means that if you were to edit, create, or delete any products, it will trigger an API sync. You can also force a full refresh by syncing all products from the plugin settings screen.

    Is there anything else I can help out with today?

    Cheers!

    Simon.

    Thread Starter mgz069

    (@mgz069)

    Thanks.

    I will add a test product, then manual sync and see if that works.

    Thread Starter mgz069

    (@mgz069)

    Update:

    It does update the catalog!!

    The new product has appeared!

    Thank you for the support

    Plugin Support simonskyverge

    (@simonskyverge)

    Hey @mgz069,

    Great news! Thanks so much for confirming that for me. If you have any other questions, please don’t hesitate to reach out via these forums again, we’re happy to help!

    Cheers,

    Simon.

Viewing 8 replies - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.