• Resolved joekinsella115

    (@joekinsella115)


    getting this message when i use the metatag checker in facebook commerce suite : ‘Products on your website can’t be automatically added to your catalogue because of these issues.

    hope you can help, all my products have a price and id so i am not sure why the error is coming up. would love to get my products on facebook and instagram asap

    thanks

    joe

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter joekinsella115

    (@joekinsella115)

    these are the errors i get

    Errors

    A required field is missing: id

    Products without “id” information can’t be uploaded. Please check that this field is included for each product in a separate, labeled column.

    A required field is missing: price

    Products need to have prices to run in ads. Include a price for each product in your data feed file and upload it again. Prices must include cost and an ISO currency code (for example: 10 USD instead of $10 for American dollars).

    A required field is missing: availability

    Products need to have availability listed to run in ads. Include the current availability for each product in your data feed file and upload it again. You can only add the supported values “in stock”, “out of stock”, “preorder”, “available for order”, “discontinued”, “pending”, “mark_as_sold” in US English under the “availability” column.

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    👋 hey @joekinsella115

    Thanks for reaching out about this. Let’s troubleshoot it together!

    As I understand, you went ahead with connecting Facebook for WooCommerce, but sync errors appear. Namely, issues with products missing ID, price, availability details. Am I getting this?

    getting this message when i use the metatag checker in facebook commerce suite

    Could you please provide us with a full screen screenshot of the screen where this appears, so that we can see what you are describing?

    If you don’t already have a screenshot service installed, here are a few free options:

    https://snipboard.io
    http://skitch.com/
    http://getcloudapp.com/
    http://awesomescreenshot.com/
    There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

    Moreover, I went ahead with taking a look at the site at https://horizonbookstore.com/, and it appears various Facebook IDs are in place. Below, I am attaching a screenshot, for reference.

    Direct link to image: https://snipboard.io/SVFmZN.jpg

    To get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here?

    Once you’ve done that, you can paste it here or into our https://quickforget.com/ service and send that secret link here.

    We await your response to better assist you.

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter joekinsella115

    (@joekinsella115)

    sorry i never knew you had replied i was waiting to hear back from you. thanks fro your resonse i will submit my sites system status:

    
    
     WordPress Environment
    
    WordPress address (URL): https://horizonbookstore.com
    Site address (URL): https://horizonbookstore.com
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    Newest: 2024-04-22 12:47:28 +0000
    
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    Generated at: 2024-04-22 12:47:45 +00:00
    
    Thread Starter joekinsella115

    (@joekinsella115)

    i am not sure how to send a screenshot it only lets me add image url

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    👋 hey @joekinsella115

    Thank you for reaching back, with further details on this.

    While investigating the site’s System Status Report (SSR), it appears that the Meta pixel for WordPress: by Facebook – 3.0.16 plugin, with conflicting functionality, is activated also.

    Just to clarify, did you already have a chance to test with having the Meta pixel for WordPress: by Facebook – 3.0.16 plugin deactivated, and see if the issue persists, or otherwise?

    i am not sure how to send a screenshot it only lets me add image url

    Image URLs are also fine.

    I hope this is helpful! Please let us know if you have any further questions or concerns.
    We will be happy to help you further.

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