Connected, configured but no email is received.

Resolved

natanmaia

(@natanmaia)

2 years, 5 months ago

Hi, I recently made the configuration as per the plugin guide. However any email my WordPress sends is not received.

Tested sending emails to GMail, to my Exchange and Outlook, no email is received.

Are there any additional configurations to be done?

My WordPress Settings:


### wp-core ###

version: 5.8.1
site_language: pt_BR
user_language: pt_BR
timezone: America/Sao_Paulo
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 3
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/natan905/joalheriamonarca.com
wordpress_size: 49,66 MB (52075581 bytes)
uploads_path: /home/natan905/joalheriamonarca.com/wp-content/uploads
uploads_size: 27,81 MB (29165683 bytes)
themes_path: /home/natan905/joalheriamonarca.com/wp-content/themes
themes_size: 6,14 MB (6441574 bytes)
plugins_path: /home/natan905/joalheriamonarca.com/wp-content/plugins
plugins_size: 159,35 MB (167090351 bytes)
database_size: 8,52 MB (8929280 bytes)
total_size: 251,49 MB (263702469 bytes)

### wp-active-theme ###

name: Wooxon Child (wooxon_child)
version: 1.0
author: themepiko
author_website: http://themepiko.com/
parent_theme: Wooxon (wooxon)
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, automatic-feed-links, title-tag, menus, html5, post-formats, customize-selective-refresh-widgets, wp-block-styles, align-wide, editor-styles, editor-style, responsive-embeds, editor-color-palette, custom-background, screen-reader-text, woocommerce, custom-header, widgets
theme_path: /home/natan905/joalheriamonarca.com/wp-content/themes/wooxon_child
auto_update: Desativado

### wp-parent-theme ###

name: Wooxon (wooxon)
version: 2.1.0
author: themepiko
author_website: http://www.themepiko.com/
theme_path: /home/natan905/joalheriamonarca.com/wp-content/themes/wooxon
auto_update: Desativado

### wp-plugins-active (30) ###

Brazilian Market on WooCommerce: version: 3.7.2, author: Claudio Sanches, Atualizações automáticas desativadas
Check & Log Email: version: 1.0.4, author: WPChill, Atualizações automáticas desativadas
Classic Editor: version: 1.6.2, author: WordPress Contributors, Atualizações automáticas desativadas
Classic Widgets: version: 0.2, author: WordPress Contributors, Atualizações automáticas desativadas
Claudio Sanches - Correios for WooCommerce: version: 3.8.0, author: Claudio Sanches, Atualizações automáticas desativadas
Code Snippets: version: 2.14.2, author: Code Snippets Pro, Atualizações automáticas desativadas
Contact Form 7: version: 5.5.2, author: Takayuki Miyoshi, Atualizações automáticas desativadas
Cookie Notice & Compliance for GDPR / CCPA: version: 2.1.5, author: Hu-manity.co, Atualizações automáticas desativadas
DSers Dropshipping Solution: Find products on AliExpress for WooCommerce: version: 1.5.3, author: DSers, Atualizações automáticas desativadas
Facebook for WooCommerce: version: 2.6.5, author: Facebook, Atualizações automáticas desativadas
Loginizer: version: 1.6.7, author: Softaculous, Atualizações automáticas desativadas
Mail Integration for Office 365/Outlook: version: 1.8.2, author: Edward Cross, Atualizações automáticas desativadas
Mercado Pago payments for WooCommerce: version: 5.5.0, author: Mercado Pago, Atualizações automáticas desativadas
Permalink Manager Pro: version: 2.2.13, author: Maciej Bis (latest version: 2.2.14), Atualizações automáticas desativadas
Pikoworks Core: version: 1.2, author: Themepiko, Atualizações automáticas desativadas
Pikoworks Custom Post: version: 1.0, author: Themepiko, Atualizações automáticas desativadas
Pikoworks Variation Swatches: version: 1.0, author: Themepiko, Atualizações automáticas desativadas
Redux: version: 4.3.1, author: Extendify, Atualizações automáticas desativadas
Regenerate Thumbnails: version: 3.1.5, author: Alex Mills (Viper007Bond), Atualizações automáticas desativadas
Site Kit by Google: version: 1.44.0, author: Google, Atualizações automáticas desativadas
Slider Revolution: version: 6.5.6, author: ThemePunch, Atualizações automáticas desativadas
WooCommerce: version: 5.8.0, author: Automattic, Atualizações automáticas desativadas
WPA WooCommerce Product Bundle: version: 1.2.5, author: WPAddon, Atualizações automáticas desativadas
WPBakery Page Builder: version: 6.7.0, author: Michael M - WPBakery.com, Atualizações automáticas desativadas
YITH WooCommerce Ajax Product Filter Premium: version: 4.1.0, author: YITH, Atualizações automáticas desativadas
YITH WooCommerce Compare: version: 2.7.0, author: YITH, Atualizações automáticas desativadas
YITH WooCommerce Wishlist: version: 3.2.0, author: YITH, Atualizações automáticas desativadas
Yoast SEO: version: 17.4, author: Team Yoast, Atualizações automáticas desativadas
Yoast SEO: WooCommerce: version: 14.4, author: Team Yoast, Atualizações automáticas desativadas
Yoast SEO Premium: version: 17.1.2, author: Team Yoast, Atualizações automáticas desativadas

### wp-plugins-inactive (1) ###

LiteSpeed Cache: version: 4.4.3, author: LiteSpeed Technologies, Atualizações automáticas desativadas

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1802
imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-07-09 https://imagemagick.org
imagick_version: 3.4.4
file_uploads: File uploads is turned off
post_max_size: 128M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 502 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 37500
	imagick::RESOURCETYPE_MAP: 502 GB
	imagick::RESOURCETYPE_MEMORY: 251 GB
	imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FLV, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 4.18.0-305.10.2.2.lve.el7h.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.4.22 64bit
php_sapi: litespeed
max_input_variables: 5000
time_limit: 300
memory_limit: 256M
max_input_time: 300
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.71.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.3.30-MariaDB-cll-lve
client_version: mysqlnd 7.4.22

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/natan905/joalheriamonarca.com/wp-content
WP_PLUGIN_DIR: /home/natan905/joalheriamonarca.com/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
0: Writable

### redux-framework ###

version: 4.3.1
installation: plugin
data directory: /home/natan905/joalheriamonarca.com/wp-content/plugins/redux-framework/redux-core/
browser: 
	Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.54 Safari/537.36 Edg/95.0.1020.30
	Browser: Chrome
	Version: 95.0.4638.54
	Platform: Windows

### redux-instance-wooxon ###

opt_name: wooxon
global_variable: wooxon
dev_mode: false
ajax_save: true
page_slug: theme_options
page_permissions: manage_options
menu_type: submenu
page_parent: themes.php
compiler: true
output: true
output_tag: true
templates_path: undefined
extensions: 
	Customizer: 4.0.0
	Import Export: 4.0.0
	Options Object: 4.0.0

Viewing 1 replies (of 1 total)

edwardcross
(@edwardcross)

2 years, 3 months ago

@natanmaia this could be because another plugin is utilising the wp_mail pluggable function. You might wish to try version 1.8.5 as I’ve added an admin error message for such cases, I’ve also added some code to handle empty address strings generated by other plugins, which may have been causing mail delivery issues in some cases.

Note, as of version 1.8.3, you will need to re-authorise the plugin with Office 365 from within the plugin settings page.

Viewing 1 replies (of 1 total)

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