Support » Plugin: WooCommerce » Confusion with Local Pickup Option

  • Resolved SRD75

    (@srd75)


    Hi Folks,

    We have the following shipping zones setup:
    https://amanoflorals.com.au/wp-content/uploads/2020/08/shipping.jpg

    1. Free Shipping Zone (minimum $100) is for suburbs close to the store, with a min $100 order.
    2. Local Shipping Zone (<$100) is for the same close by suburbs with less than $100 order ($10 shipping).
    3. Flat Rate Shipping Zone $15 is for the next ring of suburbs
    4. Flat Rate Shipping Zone $25 is for the outer most ring of suburbs

    I’ve tried adding a Local Pickup option to the first shipping zone, but forgot that that zone only applies to suburbs near the store.

    So I added Local Pickup to all Shipping Zones as a shipping option.

    However, when I go to checkout with delivery postcode of 6154, I am presented with two shipping options:

    • Flat rate: $25.00
    • Flat Rate: $15.00

    Note that postcode 6154 is only in the Flat Rate Shipping Zone $25, not in Flat Rate Shipping Zone $15.

    Help appreciated.
    Steve

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support RK

    (@riaanknoetze)

    Hi there,

    When looking at the shipping zone screenshot, I see that there are multiple zones targeting the *same* region: “Western Australia”. It’s important to note that zones should be absolutely unique. Otherwise, if a customer is from “Western Australia”, only the *first* zone will be matched and the rest skipped altogether.

    In short, you’ll want to re-test after making sure that *only* zip codes are contained in that region OR that the regions are absolutely unique – meaning only a single zone for “Western Australia” exists.

    Hi,

    I’ve removed Western Australia & Australia from the regions from all shipping zones.

    However, the original problem remains:

    When I go to checkout with delivery postcode of 6154, I am presented with two shipping options:

    Flat rate: $25.00
    Flat Rate: $15.00

    Note that postcode 6154 is only in the Flat Rate Shipping Zone $25, not in Flat Rate Shipping Zone $15.

    If I remove the Local Pickup option from every shipping zone, the problem goes away.

    Plugin Support drwpcom

    (@drwpcom)

    Hi @srd75. Is the issue resolved now or do you need to add Local Pickup back to your zones? Do you want local pickup to be an option for the whole of Australia?

    Hi @drwpcom, thanks for the follow up.

    I recently realized I can add multiple shipping options to a single zone, so have combined zones 1 & 2 into a single zone, and readded local pickup to the remaining 3 shipping zones.

    I’ll keep you posted on how we go.

    Plugin Support drwpcom

    (@drwpcom)

    Hi @srd75. Sounds like you’re on the right track. There should only be one shipping zone that matches each geographical area; all the available shipping options can be added into the zone. Please let us know if you have any other questions.

    Note that we will resolve this post in one week if there are no updates from you in that time.

Viewing 6 replies - 1 through 6 (of 6 total)
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