Support » Fixing WordPress » confusing version information and frozen widgets

  • My email says I have WordPress 3.4 when I first started out. Some at Hostgater told me I have version 3.5.1, and when I look on my website it says I have Twenty Ten version 1.5.

    I had freezing problems where pages would not show up, so I shifted to a different theme to per your advise online to see if it stil happened. It did. So I got help from Hostgater.

    My web worked for a few days and now I have frozen widgets. Apparently this Twenty ten version 1.5 has less widgets. Isn’t 1.5 very old. I had 3.51 before!!!! I want the latest.


    You need to tell me exactly where to go because when I read yur website instructions to people, I never know where I would go to do the steps you are suggesting. Please be specific.

Viewing 15 replies - 1 through 15 (of 15 total)
  • You have WordPress version 3.5.1 and Twentyten THEME version 1.5 – they are not the same thing and both of those are the current versions.

    The first troubleshooting step is to deactivate all your plugins.

    wow – thanks for educating me. now I de-activated. and now what?

    so what now? I am not sure I know how to do this.

    you said in the email the first step is to deactivate my plug ins. I did this; so what is the second step?

    Can you post a link to your site?

    Like my website?

    how come it is taking almost an hour? Is there a problem?

    do I have to have javascript enabled? How can I tell if I have or not?

    are you telling me to do this???

    Allowed markup: a blockquote code em strong ul ol li.
    Put code in between backticks.
    Did you include a link to your site, so that others can see the problem?

    where do I go to do this???

    i can not wait any longer as my eyes are hurting. it is late for me.
    I will have to take this up tomorrow.
    thanks anyway.

    can someone help me now to fix this problem? Thank you.

    Okay, sorry I had to get off last night – it looks like you have SuperCache still active on that site – can you deactivate that and clear the cache? Also make sure you’ve cleared any browser caches and cookies.

    Then you’ll need to reset the plugins folder by changing the name on it to “pluginsHOLD” – sometimes an inactive plugin can still cause problems.

    You could have let me know that you had to leave instead of letting me wait? Why not? I waited over an hour and I am wondering if you are sabotaging me???

    Where do I find the folder? and how do I change it? I have no idea. I need specifics. Totally new to the web.

    So,this is what I understand…

    1. first de-active the plug ins.
    2. clear superCache and de-active Super Cache
    3. clear browser caches and cookies
    4. please explain how to re-set the plugins folder
    5. active super cache again???
    6. re-active the plug ins

    is this the correct sequence?


    I’m sorry you felt that way – I understand that it can be frustrating when you need help, but these forums aren’t really set up that way with a designated level of support or specific person. Everyone here helping out is a volunteer, doing this on his/her time, and I had to take care of some other things last night.

    So here are the standard troubleshooting steps:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems and leaving the default theme active.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    You will need to have FTP (or other file manager) access to your site – if you don’t have that set up, ask your hosting company for help with it.

Viewing 15 replies - 1 through 15 (of 15 total)
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