Title: Confused
Last modified: November 11, 2022

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# Confused

 *  Resolved [kentopolis](https://wordpress.org/support/users/kentopolis/)
 * (@kentopolis)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/confused-67/)
 * Is the intention of this plugin that it will both create the products in FB catalog
   AND create an order in woocommerce when a sale is processed on FB?
 * I was able to do the first part, but the process seems to fail reporting the 
   sale back to the woocommerce ecosystem… My sales are left pending in FB and I’m
   unable to do anything with them, any help?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * (@xue28)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/confused-67/#post-16191219)
 * Hi [@kentopolis](https://wordpress.org/support/users/kentopolis/)
 * Thanks for reaching out!
 * I understand how confusing this could be.
 * The plugin connects your WooCommerce store to Facebook to help people discover
   your eCommerce shop. You can purchase advertising, find new customers, set up
   a shop to sell your products on Facebook, and measure the results of the actions
   customers take on your website.
 * Furthermore, with this plugin, you can:
 * – **Sync your WooCommerce catalog to Facebook** to let customers browse your 
   products from your Facebook Page shop and create product-based ads.
    – **Install
   Facebook pixel** to support retargeting ads, find new customers, and track ad
   effectiveness. – **Use Facebook Messenger** to chat with customers on your store
   or Facebook easily.
 * Please be informed that [checkout with Facebook and/or Instagram](https://web.facebook.com/business/help/2509359009104717?id=533228987210412&_rdc=1&_rdr)
   isn’t supported yet. We highly recommend not selecting the Facebook/Instagram
   checkout option when creating a Faceook/Instagram shop or commerce account associated
   with the Faceook for WooCommerce extension catalog. As this feature isn’t supported,
   you may not be able to fulfil customers’ orders if you attempt to use the extension’s
   catalog for Facebook/Instagram checkout.
 * You can find more information about the plugin on the support documentation here:
   [https://woocommerce.com/document/facebook-for-woocommerce/](https://woocommerce.com/document/facebook-for-woocommerce/)
 * Hope this helps!
 *  Thread Starter [kentopolis](https://wordpress.org/support/users/kentopolis/)
 * (@kentopolis)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/confused-67/#post-16191828)
 * thanks, that’s what I thought, just didn’t seem to be clear until I already had
   a couple purchases through FB’s system 🙂 I appreciate the quick reply
 *  [Saif](https://wordpress.org/support/users/babylon1999/)
 * (@babylon1999)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/confused-67/#post-16191868)
 * Hello [@kentopolis](https://wordpress.org/support/users/kentopolis/),
 * I’m glad we were able to help!
 * I will go ahead and mark the thread as solved, if you have a few minutes, we’d
   love it if you could leave us a review: [https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)
 * Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Confused’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Saif](https://wordpress.org/support/users/babylon1999/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/confused-67/#post-16191868)
 * Status: resolved