Support » Plugin: Payment Gateway Based Fees and Discounts for WooCommerce » Conflicts with Stripe payment gateway and duplicating fees

  • Resolved tfrederick014

    (@tfrederick014)


    Hello,

    I just noticed an issue in which there is a conflict with my payment options and this plugin. I am using the Woocommerce Stripe Plugin and have Stripe and PayPal as payment options. I generated an order through the woocommerce admin page and sent the Invoice to the customer using standard woocommerce features. However, the invoice cannot be paid by the guest because the Stripe card fields are hidden while this plugin is enabled, I noticed the card entry field disappears at the tail end of page loading. This plugin is also adding instead of replacing its fees on the invoice when switching between payment options. This issue does not occur when a user proceeds to checkout through the cart it only happens when the customer tries to pay an invoice generated by an admin.

    Any advice would be appreciated.

    Thank you,
    Tyler

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • I have the same problem… my customers reported today.
    Someone needs to have a look at it ASAP.

    Thanks
    T

    @kenil802 please have a look.

    Hi @tgunergun and @tfrederick014,

    I’m Chetna from the Tyche team. Kenil is no longer working with us so I’ll now be providing the support for this plugin.

    First of all, I apologize for the trouble you have been experiencing due to our plugin.

    I am also able to replicate this bug at our end. When our plugin is activated, the stripe card details are hidden while we access the link from invoice to pay for the order. I’ve reported this bug to our development team so they will fix this soon.

    Please drop your email on “support at tychesoftwares dot freshdesk dot com” email address. So, I can provide you the fix through email.

    Regards,
    Chetna Bhutka

    @chetnapatel thanks for the update, I have zendesk ticket (29568) already open for this and have been exchanging emails with you on support at tychesoftwares dot freshdesk dot com. You can reply my email or release a public patch.. thanks Tunc

    Yes, we have your ticket opened. We will notify here as soon as the plugin will be released.

    Regards,
    Chetna Bhutka

    Any update on this? following this as I need this fixed!

    Hi @philip8829,

    The issue has been fixed.

    We are sharing the zip file of the plugin copy of the Lite version with the fix included, so you need to download this copy:
    Dropbox link: https://www.dropbox.com/s/uguk2yaw4zcdelj/checkout-fees-for-woocommerce.zip?dl=0

    Please download the plugin copy from the above dropbox link and let us know how it goes.

    Regards,
    Chetna Bhutka

    surjitsingh0820

    (@surjitsingh0820)

    Hi @chetnapatel

    Sorry for adding my comment in another user’s support topic.

    I tried the above dropbox plugin but it duplicates the fees everytime when I refresh the page or change the payment method.

    for example, please check mac-ave.com link of @tfrederick014

    Thanks.

    philip8829

    (@philip8829)

    @chetnapatel This new version seems to fix the problem although its not completely perfect.
    When I load the page you will see first the credit card field collide and then show again.
    I made a video about it: https://filetransfer.io/data-package/7Eo3Xsbn#link
    Link will expire in 10 days.

    Also when you switch between e.g. paypal and creditcard it seems to change the layout a bit.

    Hopefully these glitches can be ironed our in the next update. Thanks for the update 🙂

    Thread Starter tfrederick014

    (@tfrederick014)

    I have downloaded and installed the linked plugin update and it appears to resolve the card information issue but not the fee duplication issue.

    • This reply was modified 3 months ago by tfrederick014. Reason: I was wrong / too quick to assume 100% failure
    philip8829

    (@philip8829)

    @tfrederick014 Just wanted to let you know that I don’t have any problem with double fees. Could it be another plugin you have which is conflicting?

    Hello,
    I have the same problem on my website. I have downloaded the update from the link above but the issue continue: The fields for the credit card are narrow and costumers can’t add any card details.
    The conflict is with Stripe payment gateway!

    Any news about and update? How can I solve this issue?

    Thank you!

Viewing 12 replies - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.