Title: conflicting information
Last modified: June 9, 2020

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# conflicting information

 *  Resolved [malhyp9](https://wordpress.org/support/users/malhyp9/)
 * (@malhyp9)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/conflicting-information/)
 * HI there, can you please help us to understand about the colour ratings, when
   we are in a product we see the colour rating as red but then when we view the
   product on front end and still logged in the admin its green.
 * Does yoast rate content differently on front end compared to being in the page
   and editing content?
 * Note that we also use custom attributes that yoast does not detect in admin.
 * Example
    Description which we enter into the editor is recognized.
 * But specifications, FAQs and downloads which are advanced fields are not recognized
   in admin.
 * Is it possible that yoast is recognizing all of the content that we have on the
   front end?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Michael Tiña](https://wordpress.org/support/users/mikes41720/)
 * (@mikes41720)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/conflicting-information/#post-12958704)
 * Hello [@malhyp9](https://wordpress.org/support/users/malhyp9/)
 * Could you please confirm you are using the latest version of WordPress 5.4.1 
   and Yoast SEO for WordPress 14.3? If not, please do [update the plugin](https://yoast.com/help/how-can-i-update-my-free-plugin/)
   and see if this resolves the issue.
 * The SEO and Readability score on the products overview page, and when you edit
   the product itself should be the same.
 * If you were to edit a specific product, save the changes (without making any 
   changes), and then go back to the products overview page, does the score then
   update or does it still appear differently? Perhaps you could also try clearing
   all of your browser’s cache as well — [https://yoast.com/help/how-to-clear-my-browsers-cache/](https://yoast.com/help/how-to-clear-my-browsers-cache/)
 *  Thread Starter [malhyp9](https://wordpress.org/support/users/malhyp9/)
 * (@malhyp9)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/conflicting-information/#post-12974387)
 * HI Michael thanks for your reply, please see attached screen shot.
 * I understand what you mean about cache though Im not sure that its the case as
   the following example I have never gone into that page BUT I have gone into other
   pages.
 * [https://www.dropbox.com/s/4zmg9hc6y3qu1vy/SENT.jpg?dl=0](https://www.dropbox.com/s/4zmg9hc6y3qu1vy/SENT.jpg?dl=0)
 *  Plugin Support [Michael Tiña](https://wordpress.org/support/users/mikes41720/)
 * (@mikes41720)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/conflicting-information/#post-12975212)
 * Hello [@malhyp9](https://wordpress.org/support/users/malhyp9/)
 * Thank you for getting back to us. So, just to clarify from your dropbox attachment,
   this is all for 1 product:
    - In the product overview, the SEO score is GREEN and the Readability is RED.
    - When you edit the page, the top bar score is ORANGE.
    - However, when viewing the preview or page itself on the front end, the top
      bar score is GREEN.
    - And finally, when scrolling down to the Yoast SEO meta box, the SEO score 
      is ORANGE, and the Readability is RED.
    - Is this correct?
    - We’re sorry that you are experiencing problems that might be caused by our
      plugin!
    - Just to be sure, we would like to rule out any plugin or theme conflicts that
      may occur. The fastest way to do this is to **deactivate all non-Yoast plugins
      and switch to a standard theme** like [Twenty Nineteen](https://wordpress.org/themes/twentynineteen/).
    - Test this on your development or staging site, if you have one. If not, we
      recommend using the [Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/)
      plugin. This plugin allows you to run a conflict check **without affecting
      normal visitors to your site**.
    - As we can imagine that you’re unfamiliar with checking for conflicts, we’d
      like to point you to a step-by-step guide that will walk you through the process:
      [How to check for plugin conflicts](https://kb.yoast.com/kb/how-to-check-for-plugin-conflicts/).
 *  [devnihil](https://wordpress.org/support/users/devnihil/)
 * (@devnihil)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/conflicting-information/#post-13007878)
 * We are going ahead and marking this issue as resolved due to inactivity. If you
   require any further assistance please create a new issue.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘conflicting information’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [devnihil](https://wordpress.org/support/users/devnihil/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/conflicting-information/#post-13007878)
 * Status: resolved