Conflict with your Typing Text plugin since updating this plugin to 1.1.3

  • Resolved theinnographer

    (@theinnographer)


    2 years, 2 months ago

    Hi there,

    We use both your Typing Text and Number Counter plugins:

    https://en-ca.wordpress.org/plugins/typing-text
    https://wordpress.org/plugins/number-counter

    We updated Number Counter to 1.1.3 from 1.1.2 in the last few days. (There was no update to Typing Text in the same period.)

    Since then, Typing Text works fine on the front end of our sites. But not on the back end.

    On the back end since updating Number Counter, Typing Text blocks are now replaced by: “Your site doesn’t include support for the Typing Text block. You can try installing the block, convert it to a Custom HTML block, or remove it entirely.”

    The same block still works on the front end though!

    If we deactivate the Number Counter plugin on the site then Typing Text works just fine on the back end too.

    Could you help?

    Thank you.

    Alex.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter theinnographer

    (@theinnographer)

    2 years, 2 months ago

    We just noticed that the same update seemed to cause the same problem for content on our site made with this block:

    https://wpspectra.com/docs/faq-schema-or-accordion

    from that free plugin.

    i.e. Those blocks were also replaced on the back end by a message saying “Your site doesn’t include support for the Typing Text block. You can try installing the block, convert it to a Custom HTML block, or remove it entirely.”)

    The front end of those blocks still worked.

    But, in this case, the blocks weren’t recovered on the back end even when we deactivated your Number Counter plugin. We needed to restore those blocks from a backup site.

    Thanks again for your help.

    Alex.

    Plugin Support Mahbub Shovan

    (@mahbubshovan)

    2 years, 1 month ago

    Hi @theinnographer

    I hope you are doing well. I am very sorry for my late reply.
    Thanks a lot for the notice; I have found the same issue and forwarded it to my DEV team. Please allow us some time for the fix. I will inform you of another update here shortly.

    Have a nice day.

    Plugin Support Mahbub Shovan

    (@mahbubshovan)

    2 years, 1 month ago

    Hi @theinnographer

    Here we have fixed the issue quickly for you, and I have shared a zip file for the fix. Could you please remove your Typing Text plugin and install this one now?

    Let me know how it goes.
    Thank You.

    Plugin Support Mahbub Shovan

    (@mahbubshovan)

    2 years, 1 month ago

    Hi @theinnographer

    How are you doing today? So, has your issue been resolved? Can you please let us know? If you need further assistance, we will surely help you out.

    Thank you.

    Plugin Support Mahbub Shovan

    (@mahbubshovan)

    2 years, 1 month ago

    Hi @theinnographer

    I hope you are doing well. Today we have released a new version of Typing Text v1.2.3, and it’s already overcome the conflict issue with any other plugin.
    So I am requesting you to update Typing Text plugin and let me know how it goes now.

    I am waiting for your valued response.
    Have a nice day.

    Plugin Support Mahbub Shovan

    (@mahbubshovan)

    2 years, 1 month ago

    Hi @theinnographer

    How are you doing today? So, has your issue been resolved? Can you please let us know? If you need further assistance, we will surely help you out.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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