Hi @ashc,
Sorry for the delay in response.
Can you please let us know how did you find this conflict? Is there any error in your dashboard?
It might be occurring due to a plugin conflict. Please attempt to disable all plugins. If the problem goes away, enable them one by one to identify the source of your troubles.
Let me know how it goes.
Thread Starter
ashc
(@ashc)
Thanks Poonan,
I found this by disabling all plugins still receiving this message:
‘We have detected a potential conflict with another component that prevents Visualizer from functioning properly. Please disable any of the following components if they are activated on your instance: Modern Events Calendar plugin, Acronix plugin. In case the aforementioned components are not activated or you continue to see this error message, please disable all other plugins and enable them one by one to find out the component that is causing the conflict.’
I changed themes and I imagine I saw it worked. I then commented out code in the theme files until the only thing i had to comment out was a line in my theme_actions. This line was wp_enqueue_media(). When commented it worked.
It may be something else.
Plugin Support
Vytis
(@bvytis)
Hi @ashc,
Thank you for sharing the details, could you also check the server log and copy/paste the error from there (error should be populated when you try to create a chart and get a blank screen).
Here is a short guide to enable error log – https://themeisle.com/blog/wordpress-error-log-debug/
In your wp-config.php file –
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
Thank you!
