Support » Plugin: WP-SpamShield » Conflict with WP Power Stats Plug-in

  • This plug-in seems to be blocking lots of spam (at least according to it’s counter). Unfortunately it seems to be in conflict with the WP Power Stats plug-in that I use. It no longer shows any hits to my website. Disabling WP-SpamShield allows it to function again.

    I’ve tried reading through the FAQ’s, including the “read this first before asking for support”, but every link that is posted there (Troubleshooting, Known Conflicts, even the answers to the questions) gives me a 403 error, saying I can’t access this location. I’ve tried to go directly to the company’s website, and even get blocked trying to enter that! How can I solve the problem if every turn I take gets blocked?

    I simply don’t have time (or a great technical ability) to continue fighting these kind of issues, so I’m simply going to delete the software and look for something else.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Red Sand Media Group

    (@redsand)

    @elsieblogger,

    If you were blocked from our website, it means there is a security issue with the network or computer you’re trying to access from, and were blocked by the firewall.

    If you had an issue posting a support request there, you could have posted a support request on the forums here to let us know, and we could have looked into it and gotten in touch.

    Leaving a negative review because we have tight security on our site, and without getting in touch with us first for help, is not a very kind thing to do. Keep in mind that being in the line of work we are in, we get attacked a lot, and have to keep a high level of security.

    Mods: I would ask that this review be removed.

    Moderator Steve Stern

    (@sterndata)

    Support Volunteer

    I think the review is fair. It sort of works for them, but has a conflict. They tried to read the docs, but appears to be unable to access them. A review is a rating, by a user, of their experience with the product. I see no cause to remove or redact parts of the review.

    • This reply was modified 1 year, 2 months ago by  Steve Stern.

    Dear Mr. Allen,

    Perhaps you didn’t read my post above thoroughly. I didn’t trash your product. Other than the conflict it apparently has with another plug-in, it does seem to work.

    My frustration is my inability to try to help myself (which your FAQs suggest I should do). If at every turn I’m blocked from the information you’ve provided, then I can’t very well solve my problem. As I said above, I couldn’t get into anything, including a place to request support. Last night I went to a friends residence, and tried accessing these same links from his system. I got exactly the same result. Perhaps your security is a bit too tight.

    Not everyone out here in the real world spends their life on a computer. We just use them as a tool. While I’ve spent considerable time solving computer issues in the past, I’m not a “techie” and don’t wish to be.

    I took time to read through quite a few issues other people were having just to see what type of support they were getting. Several times you have come across as one who thinks all the problems are somehow the fault of the user’s system or web host or whatever. The general public isn’t tuned into security like you apparently are, and I suspect most don’t have a clue with some of the things you’re suggesting are “wrong” with their system. For you to scold someone just because they can’t get into your world to solve their problem suggests to me that perhaps your aren’t very customer oriented.

    My one-star review isn’t for a poor product, but rather for the difficulty with getting a solution to a problem. I didn’t cause the problem (regardless of what you’re thinking). If you see fit to solve the conflict with the plug-in, I’d be delighted to try your product again. And if it works, I would certainly update my review and acknowledge that.

    Thanks for listening!

    Plugin Contributor Red Sand Media Group

    (@redsand)

    Hi ElsieBlogger,

    The main point is that posting a negative review without giving the developer a chance to help you is really not a kosher thing to do in the open source community. If you notice, we responded quickly after you wrote a negative review, and would have responded just as quickly to help you, if you had posted in the forums that you had trouble accessing our site.

    My frustration is my inability to try to help myself (which your FAQs suggest I should do). If at every turn I’m blocked from the information you’ve provided, then I can’t very well solve my problem.

    You weren’t blocked at every turn. As I mentioned, if you could not access the site, then post in the forum. Easy.

    I took time to read through quite a few issues other people were having just to see what type of support they were getting. Several times you have come across as one who thinks all the problems are somehow the fault of the user’s system or web host or whatever.

    You should not base your opinions on the experience of others — especially when posted in a forum, since you are only getting a part of the story. What you’re saying is far from accurate. The situations that you’re referencing have to do with active malicious traffic coming from a user’s network.

    The general public isn’t tuned into security like you apparently are, and I suspect most don’t have a clue with some of the things you’re suggesting are “wrong” with their system.

    We checked our logs, and can confirm that during the time period you referenced that you claimed to be blocked, the only site visitors who were blocked were due to active malicious traffic coming from those networks.

    The thing you need to understand about malware, is that you can have it on your computer, network, phone, IoT devices, and not have any idea. It operates silently and invisibly without you knowing. We do not believe you personally had any malicious intent.

    However we have an obligation to protect our sites and networks. I’m not going to apologize for that.

    Unfortunately many, many users do not take security seriously. That’s why you are constantly reading about hacks, malware, ransomware, etc in the news. All we can do is try to help educate people to raise awareness.

    You don’t have to be a “techie” to be security aware. In this day and age, everyone has to be. Ask yourself some basic security questions:

    1. Do you avoid using free public wifi?
    2. Are the operating systems on all your devices (computer, phone, etc) all using the latest updates and version of the operating system?
    3. Are the web browsers on your computer, phone, etc all updated to the latest versions?
    4. Are you running good security software (like BitDefender or Kaspersky) on your computers (and phones!)…?
    5. Do you avoid using USB drives from people you don’t know?
    6. Do you avoid letting others use your smart phone without supervision?
    7. Have you changed the username and password on your router away from the default ones provided when you bought it?

    If you say No to any one of those, there is a solid chance you have malware on your system (network, phone, computer) that you’re not even aware of. And if your access was blocked by our site, that is the most likely scenario.

    For you to scold someone just because they can’t get into your world to solve their problem suggests to me that perhaps your aren’t very customer oriented.

    We do not do that. The situations you refer to — in every case without exception — occurred when active malicious traffic was detected. We provide outstanding service. However, no one has the right to criticize us for having strong security.

    Remember that you’re talking about a free and open source product here. We are providing that as a gift for people to use.

    My one-star review isn’t for a poor product, but rather for the difficulty with getting a solution to a problem.

    ( @sterndata: This is why I requested the review be removed — since is not even about the experience with the plugin, but rather a complaint about our site security. )

    I didn’t cause the problem (regardless of what you’re thinking).

    That simply is not true. Each person has to take responsibility for their own devices and security issues. There was confirmed malicious traffic coming from the IP addresses you tried to access the site with. (Notice, I never said you intentionally were trying to hack our site.) If there is malware on your computer, network, phone, etc, that is your responsibility.

    As a global community we cannot remain ignorant to security issues, because they can affect others without even realizing it. Again, you don’t have to be a security expert or a “techie” to be security-aware. Many, many people have active malware on their systems, and absolutely no clue it’s there.

    So, please take this seriously, and look into the issues I mentioned regarding your network/device security. If you use the list above as a checklist, you will at least get a start on finding the malware on your system.

    – Scott

    Dear Mr. Allen,

    I do take security seriously, and do what I think is reasonable. In answer to your seven questions above, the answer is “yes” to all of them.

    I use Norton Security on all my computers. It is always kept current. My ISP is Cox Communications. I’m not aware of them having security issues, but then I’m not tuned into the security world and may simply not be aware.

    Today I ran a full system scan on my computer and it turned up nothing. I also ran a full scan using Malwarebytes (latest version), again with no problems indicated. I do scans regularly so this didn’t surprise me.

    Then I logged onto the WordPress.org Forums and got to the page of the WP Power Stats Plug-in. I can read everything under each tab except Support. Anything I try to view under Support is blocked. The message I get is similar to what follows:

    Forbidden

    You don’t have permission to access /plugins/wp-spamshield/known-conflicts/ on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    I can’t put in a support request because I can’t get to it. I also get the same result when I try to get to your company’s website….it won’t let me in the door.

    Hopefully you understand my frustration! As I said before, I’d like to use the plug-in as it seems to work well. But I don’t want to lose my statistical information as a result. If you are able to find a solution to this problem, I would be happy to give the software another shot.

    Thanks for listening!

    Plugin Contributor Red Sand Media Group

    (@redsand)

    Then I logged onto the WordPress.org Forums and got to the page of the WP Power Stats Plug-in. I can read everything under each tab except Support. Anything I try to view under Support is blocked.

    Wait, you’re getting blocked on the WordPress.org support forums as well? That’s not under our control, and if you’re getting that at the support forums here as well, that should tell you something — it’s not just our site.

    You mentioned running anti-virus software, but you didn’t say anything about using up-to-date browsers or up-to-date operating system. Those are the most important aspect. Even if you have anti-malware software on an outdated OS or outdated browser, it won’t do any good since there are numerous inherent security holes, and security software can’t fix those.

    I can’t put in a support request because I can’t get to it.

    If you’re blocked on your computer, then you always have the option to access from someone else’s computer — say a friend’s house or any different location.

    That doesn’t mean you jump straight to negative reviews. That’s just uncalled for.

    Well, I’m blocked from the WP Power Stats Plug-in page Support items. I just checked with about eight other plug-in pages on WordPress.org and I can get to everything on their support pages. I just have problems on the WP Power Stats Plug-in page.

    From my second post yesterday:

    Last night I went to a friends residence, and tried accessing these same links from his system. I got exactly the same result.

    I’m only having problems on the WordPress.org WP Power Stats Plug-in page getting to the Support items, and also when trying to enter your website https://www.redsandmarketing.com/

    I don’t know what else I can do.

    Plugin Contributor Red Sand Media Group

    (@redsand)

    You asked what else you can do. I’ve given you a list of tips above.

    Note what I said above:

    You mentioned running anti-virus software, but you didn’t say anything about using up-to-date browsers or up-to-date operating system. Those are the most important aspect. Even if you have anti-malware software on an outdated OS or outdated browser, it won’t do any good since there are numerous inherent security holes, and security software can’t fix those.

    That is the most important point for you to address for your own security.

    In answer to your seven questions above, the answer is “yes” to all of them.

    That’s not quite true. Step 2 is definitely a no.

    I’ll give you a tip: The version of the operating system of the computer(s) that you tried to access the site with is literally full of security holes — it’s over 15 years old, and has not been supported by the manufacturer for years. On a system like that, when there is malicious activity, no commercial anti-virus/anti-malware app can help or detect it.

    It’s no wonder that there was malicious traffic coming from your location, and Norton/Malwarebytes could not detect it! Picture a boat full of holes, and someone trying to patch it up with band-aids. That’s essentially what people do when using anti-malware apps on a system that full of security holes. It’s a false sense of security and entirely useless.

    I do take security seriously…

    You can’t honestly say that and use that deprecated operating system — those two things are at complete odds with each other.

    I don’t know what else I can do.

    At the very least, you could avoid writing negative reviews without getting support first. That’s just common courtesy.

    People put a lot of work in to build outstanding software for the global WordPress community. If you read our 5-star reviews, you can see that many of them are from people who have received tech support from us, and what stands out to them is how outstanding our support is, how knowledgeable we are with WordPress, and how quickly we solve problems. You haven’t given us a chance to show you this.

    It’s not our fault if you have security issues on your computer/network and got blocked by the firewall. (CloudFlare and other systems work similarly.) We should not get blamed for that. Everyone has to take responsibility for their own security.

    Dear Mr. Allen,

    Through this entire exchange you have done nothing but trash my system and told me with certainty that I’m my own problem. Not once in these exchanges have you even mentioned the conflict that I’m having between the two plug-ins I’m using. I suspect you have no intention to even look into it (after all, it’s probably my fault anyway).

    You haven’t given us a chance to show you this.

    Well, I couldn’t through normal channels. But now that you know, what have you offered? I suppose I got what I paid for 🙂

    I suppose my friend’s two year old laptop computer is out-of-date and should be relegated to the trash can also.

    This conversation has gotten boring, and I really don’t need your plug-in that badly. I’ll continue to depend on Akismet, and perhaps look into some other choices.

    Thanks for the wild ride!

    P.S. the review stands on it’s own merit.

    Plugin Contributor Red Sand Media Group

    (@redsand)

    Jack,

    Through this entire exchange you have done nothing but trash my system and told me with certainty that I’m my own problem.

    There was an attempted hack on our site from your IP address. Yes, we can with certainty say that you have a security issue you’re not dealing with. No one is trashing anything. When there is an attempted hack on our site, I’m going to call a spade a spade.

    I suppose my friend’s two year old laptop computer is out-of-date and should be relegated to the trash can also.

    You were not trying to access the site from a two year old laptop. That didn’t happen…be honest now.

    Not once in these exchanges have you even mentioned the conflict that I’m having between the two plug-ins I’m using.

    We’re happy to look into it…in a support request. This is a review though, not a support request.

    This conversation isn’t about whether you need the plugin. Personally I do not care if you use it or not. However, when you write a bogus review that is not even remotely based in truth, I’m going to refute that and clarify the facts.

    I can overlook the hacking attempt, because I have no reason to believe that you were doing anything on purpose. But, blaming us for you getting blocked by the firewall, and then writing a negative review on top of it…that’s just below the belt.

    Yes, I can say with absolute certainty that your computer(s)/network has security issues. (Unless you’re trying to say that the hack attempt was indeed on purpose.) I’ve tried to help you address those issues. As I’ve said previously, each person is responsible for their own internet security. You don’t seem to accept that.

    Based on your own post from a few months ago, your own site was recently hacked. Do you not see the correlation? It likely came from your own computer/network, and you haven’t fully remedied the issue.

    P.S. the review stands on it’s own merit.

    Not even remotely.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Conflict with WP Power Stats Plug-in’ is closed to new replies.