conflict with WooCommerce Check out

  • Resolved costumepriveparis

    (@costumepriveparis)


    4 years ago

    Hello,

    I contact you because I identified some conflicts in my configuration and your plugin.
    1. my WooCommerce checkout page is squeezed, the identity and paiement are not fillable because to writable area is squeezed.
    HT Mega – Absolute Addons for WPBakery Page Builder (formerly Visual Composer): par HT Plugins – 1.0.2

    I done some conflict testing, Theme switch, activate and desactivate plugin. When I disconnect yours, my checkout page is ok.

    Find below my configuration, I wait for your instruction.

    Regards,

    Guillaume

    Configuration :
    Site address (URL): https://www.costume-prive-paris.com
    WC Version: 4.7.0
    REST API Version: ✔ 4.7.0
    WC Blocks Version: ✔ 3.6.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.3
    Log Directory Writable: ✔
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 256 Mo

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author HT Plugins

    (@htplugins)

    4 years ago

    Hi @costumepriveparis

    Thanks for contacting us.

    We’ll fix the issue and update the plugin within a few days.

    Kind regards,
    Support Team

    Thread Starter costumepriveparis

    (@costumepriveparis)

    3 years, 11 months ago

    3 weeks later, no feedback and no up date (even longer for 1 year).

    Should I definitively uninstall your plug-in ?

    Regards

    Plugin Author HT Plugins

    (@htplugins)

    3 years, 11 months ago

    Hi Costumepriveparis,

    Sorry for the delay.
    Plugin has been updated, you can try to use now. Feel free to let us know if you have any more issues.

    Thanks!

    Thread Starter costumepriveparis

    (@costumepriveparis)

    3 years, 11 months ago

    thanks,
    I just tested it, and unfortunately the WooCommerce checkout page is always squeezed (impossible to feel the text and code areas)

    ;-(

    Plugin Author HT Plugins

    (@htplugins)

    3 years, 11 months ago

    Hello,

    We have checked it on our site, no issues have been found.
    Can you please send a screenshot of the issue, it will help us to find the problem faster. We have checked it on our site, no issues have been found.
    You can share a screenshot link here.
    If you are unable to share/attach screenshot link here, create a ticket in our support page https://ticket.hasthemes.com/

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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