Support » Plugin: User Activity Log » Conflict with Woocommerce

  • Resolved strangechild

    (@strangechild)


    I just deactivated this plugin because I found that it is conflicting with Woocommerce, and possibly another plugin. Haven’t determined if there is a third plugin causing an issue, but I wanted to post here in case anyone else has had similar issues.

    Basically after creating variations (sizes) for my product I tried to save the price and sku information… and page froze. I found that some of the information was getting saved and it appeared I could actually work on other fields on the page, but I couldn’t save any of those changes. I would have to navigate away from the page and go back in to fill out any other details. I went through the process of turning off all my plugins and turning them back on again one by one, and this looks like the culprit.

    Tomorrow I can spend some time in my staging site trying to see if there is a combination of plugins that will allow me to use this plugin again.

    If anyone has ever heard of a similar issue I’d love to hear your solutions. It might save me some time.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Sanjay Dabhoya

    (@sanjaydabhoya)

    Hi @strangechild,

    Sorry for the inconvenience caused to you.
    our plugin works well with woocommerce, however sometimes it happens whey you have multiple plugins and one plugin not compatible and it looks like other plugin causes issue. So i think your problem need to check in details. if you can share more details about your website we can help you.

    If you want to keep discussion private then, Please create support ticket at http://support.solwininfotech.com/ . We can communicate with you via support portal and help you to fix your issue as soon as possible.

    Also its been a week since you posted your query, so it might be fixed, please update me.

    Thank you

    I can confirm that I’ve had the same issue and it was solved by disabling the User Activity Log plugin.

    When User Activity Log is installed and active, I am unable to save changes to Woocommerce product variations. Clicking the “Save Changes” button in the variations section will cause the loading/saving animation, but it never completes the save.

    Upon refreshing, I’ve found that edits to the first variation listed *are* saved, but edits to any additional variation are *not* saved.

    Even if no changes are made to the first variation, it is impossible to edit any other variations, as the saving function seems to check each variation in sequence and hangs when moving on from the first one.

    @sweeperr I haven’t had a chance to go back and test if there was a third plugin causing issues. Did you test for anything like that?

    @strangechild Technically no, but practically yes. Without making any other changes, deactivating User Activity Log fixed the problem for me.

    It’s theoretically possible that User Activity Log causes this issue when combined with another plugin or theme, but I doubt it.

    Still, if the developer would like to pretend that it’s not their problem (not saying this developer would; I just know others do), here are other plugins and themes I’m using, for the record:
    -Akismet Anti-Spam
    -Asset CleanUp: Page Speed Booster
    -Classic Editor
    -Compress JPEG & PNG Images
    -Contact Form 7
    -Contact Form 7 Conditional Fields
    -Contact Form DB
    -Dashboard Columns
    -Jetpack by WordPress.com
    -Proxy Cache Purge
    -Quick Page/Post Redirect Plugin
    -Really Simple SSL
    -Scripts n Styles
    -Slider REvolution
    -Woocommerce
    -Yoast SEO

    Themes:
    -Krystal
    -Krystal Shop

    Appreciated, I was thinking the same BUT stranger things have happened!

    I’m running Askimet, Classic Editor and Contact Form 7 and can’t see why those would cause an issue – but I’m not a programmer. Shutting off this plugin was the fastest way to get back to business and I’ll be interested in hearing if someone figures out what happened.

    Hello,
    I just wanted to report that I too have found a conflict with Woocommerce, that was solved by disabling the plugin.
    I can confirm also that there is no conflict with a third party plugin, as the problems accured when only Woocommerce and User Activity Log were activated.

    The problem – when trying to update the variations, the page froze and I couldn’t update the variations.

    Plugin Contributor khushbu padalia

    (@khushbupadalia)

    Hi @yaronraz,

    We have found the issue. We will update plugin soon. Meanwhile you can change in code as below.

    In file user-activity-log/includes/ual-woocommerce.php, function name ‘ualWCSaveProductVariation’ and line no 139.

    Change the line from

    $post_title = ‘Product variation saved ‘.sget_the_title($post_id);

    to

    $post_title = ‘Product variation saved ‘.get_the_title($post_id);

    Let me know if still any issue is there.

    Thank you and regards,
    Khushbu

Viewing 7 replies - 1 through 7 (of 7 total)
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