Support » Plugin: Popup Maker - Popup Forms, Opt-ins & More » Conflict with other plugin

  • Resolved ilcaroleader

    (@ilcaroleader)


    Hello, it seems that Popup maker is causing some issue with an estimation form builder (WP Cost Estimation & Payment Forms Builder) that I have installed on my website http://www.squadrasiti.it When Popup maker is active (currently it is not), the estimation email submission stops working. You can see the estimation form by clicking “Preventivo”.
    Any idea?
    Thanks

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  • Plugin Author danieliser

    (@danieliser)

    @ilcaroleader – Curious if you have reached out to their support yet. Typically if a function from a plugin breaks, even if it appears to be caused by the another plugin, I usually start by asking the plugin that breaks first.

    The reason being they can tell better what is actually breaking in their code, which then gives you & us an idea of where to even start.

    At this point I don’t think we even have enough information to try and work this out for you. Even if there is an issue on our end we wouldn’t know where it comes from without knowing what they are doing in their plugin that is breaking. Typically the issue is they are doing something in a non standardized way. Though it is possible the issue is in our end most of those types of issues have been worked out long ago with the sheer number of sites using our plugin already.

    Also complicated by the fact that it’s a paid plugin so we can’t try it ourselves to see if there is an issue.

    In any case let me know what they say and I would be happy to address any issues on our end though in these cases its usually due to them doing something in a way that doesn’t work well in the WP environment. That is a lot of codecanyon plugins are ported from non WordPress code, often they don’t do enough when converting it to WP to make sure that it never conflicts. Though I don’t know this plugin specifically so very hard to tell without more details.

    Hopefully they can shed some light on what may be breaking.

    Closing this ticket due to inactivity. If you’re still having an issue, create a new thread, link this one, and we will continue troubleshooting.

    Please take a moment to rate and review our plugin and/or support.

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