Support » Plugin: Header Footer Code Manager » Conflict with Gravity Forms plugin

  • Resolved Dave

    (@deeve007)


    When your plugin is active, the “logging” functionality in Gravity Forms doesn’t work, a major issue on many websites (including mine!).

    Are you able to address this? If not can you recommend another plugin to use in place of your’s?

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support 99robotsteam

    (@99robotsteam)

    Hello @deeve007 – Thank you for the update. We will surely look into this and look to resolve the conflict. We will keep you updated.

    Thanks again!

    Gravity Forms support said you probably need to add a location check on your plugin code, so it only runs on the pages it needs to run.

    The sooner the better, having to remove this from a live site at present.

    Plugin Support 99robotsteam

    (@99robotsteam)

    Hello @deeve007 – We tested this on our end – and things seem to be running smoothly. We were able to view updated records/logs from Gravity Forms and it seemed no different from when we tested again after deactivating our plugin.

    Also, we have not received any other similar complaints/tickets regarding a conflict.

    Can you please guide us through the exact steps you followed to recreate the conflict?

    Thank you,

    Plugin Support 99robotsteam

    (@99robotsteam)

    Additionally – Have you tried switching on the No-Conflict Mode on the Gravity Forms settings area? That would stop external scripts from loading on Gravity Forms admin pages thereby helping reduce the number of conflicts.

    Please keep us updated.

    Thank you,

    Plugin Support 99robotsteam

    (@99robotsteam)

    Hello @deeve007 – We have not received any update yet as of a week – therefore we will be closing this ticket now. If you still need assistance, please create a new ticket and we will be glad to assist you with it.

    Thank you,

Viewing 5 replies - 1 through 5 (of 5 total)
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