Conflict with frontend post submission form

  • Resolved bibblybob

    (@bibblybob)


    4 months ago

    Hello WPForms Team,

    There seems to be a conflict with WPForms and a plugin that I have that enables frontend post submissions. The error starts off with the following line:

    “Fatal error: Uncaught Error: Call to undefined function WPForms\Admin\Education\wpforms_admin_upgrade_link()”

    I’m not too technical, but I ran this through ChatGPT and it says, “the issue appears to be with WPForms rather than the frontend submission form itself. The error message specifically points to a problem within the WPForms plugin code, indicating a call to an undefined function (wpforms_admin_upgrade_link()). This suggests that there may be an issue with the WPForms plugin’s code or its integration with other parts of your site.”

    When I deactivated WPForms, the frontend submission works fine. I’ve deleted and reinstalled WPForms, and the issue persists. Any suggestions?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    4 months ago

    Hi @bibblybob,

    Thanks for reaching out!

    Could you please let me know the frontend post submissions plugin you’re using? This way, I can search for it on https://wordpress.org/plugins/, and try to reproduce the issue to provide further information.

    Thanks!

    Thread Starter bibblybob

    (@bibblybob)

    4 months ago

    Hi @rsouzaam , the plugin is a premium one that isn’t available in the WP plugin repository. It’s called BuzzEditor, and it comes with a theme called Newsy:

    I could provide admin access to a staging site if that helps.

    Thanks.

    • This reply was modified 4 months ago by bibblybob.
    Plugin Support Ralden Souza

    (@rsouzaam)

    3 months, 4 weeks ago

    Hi @bibblybob,

    Thanks for the information!

    Please do not share admin access, since this is not allowed by the Forum Guidelines.

    As I cannot try to reproduce the issue, since it’s related to a premium plugin, please share the complete stack trace of the error. This way, we can check the line of code that is triggering the error.

    Please know that WordPress sends an email to the site admin with the stack trace whenever a fatal error is reported. So, please check your mailbox to get the stack trace.

    Thanks!

    Thread Starter bibblybob

    (@bibblybob)

    3 months, 3 weeks ago

    Hi @rsouzaam , thanks for your help. I didn’t seem to get an email. But I installed a debug plugin and it provided me with the following information:

    Fatal error: Uncaught Error: Call to undefined function WPForms\Admin\Education\wpforms_admin_upgrade_link() in /home/SITE/SITE_FOLDER/staging/wp-content/plugins/wpforms-lite/src/Admin/Education/StringsTrait.php:178 Stack trace: #0 /home/SITE/SITE_FOLDER/staging/wp-content/plugins/wpforms-lite/src/Admin/Education/StringsTrait.php(97): WPForms\Integrations\Gutenberg\FormSelector->get_upgrade_strings(‘Pro’, ‘%name%’, ‘Builder – Setti…’) #1 /home/SITE/SITE_FOLDER/staging/wp-content/plugins/wpforms-lite/src/Integrations/Gutenberg/FormSelector.php(457): WPForms\Integrations\Gutenberg\FormSelector->get_js_strings() #2 /home/SITE/SITE_FOLDER/staging/wp-content/plugins/wpforms-lite/src/Lite/Integrations/Gutenberg/FormSelector.php(80): WPForms\Integrations\Gutenberg\FormSelector->enqueue_block_editor_assets() #3 /home/SITE/SITE_FOLDER/staging/wp-includes/class-wp-hook.php(324): WPForms\Lite\Integrations\Gutenberg\FormSelector->enqueue_block_editor_assets(”) #4
    /home/SITE/SITE_FOLDER/staging/wp-includes/c in /home/SITE/SITE_FOLDER/staging/wp-content/plugins/wpforms-lite/src/Admin/Education/StringsTrait.php on line 178
    There has been a critical error on this website.

    Plugin Support Ralden Souza

    (@rsouzaam)

    3 months, 3 weeks ago

    Hi @bibblybob,

    Thanks for the details!

    Our developer team is investigating this, and I will update you as soon as we have more details.

    Thanks!

    Plugin Support Kenneth Macharia

    (@kmacharia)

    3 months, 3 weeks ago

    Hey @bibblybob

    Kenneth here, jumping in help with the investigation.

    To help further with this issue, could you please submit a support ticket through the WPForms account dashboard when you have a chance? 

    From there, our support team will be able to take a closer look at your request. 

    Thanks!

    Thread Starter bibblybob

    (@bibblybob)

    3 months, 3 weeks ago

    Hi @kmacharia , thanks. Will do.

    Thread Starter bibblybob

    (@bibblybob)

    3 months, 2 weeks ago

    Hi @kmacharia , does one need a premium account for this?

    Plugin Support Kenneth Macharia

    (@kmacharia)

    3 months, 2 weeks ago

    Hey @bibblybob

    Great question! Please use this contact form and select the “I have a basic question” option.

    I’m looking forward to hearing from you!

    Thank you!

    Plugin Support Kenneth Macharia

    (@kmacharia)

    2 months, 3 weeks ago

    Hey @bibblybob I will go ahead and close this one since you have confirmed that the guys from Newsy fixed the issue. 🙂

Viewing 10 replies - 1 through 10 (of 10 total)
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