Support » Plugin: WooCommerce Stripe Payment Gateway » Conflict with Chrome & Edge

  • Resolved mkaem

    (@mkaem)


    The plugin causing can’t load the field for payment or even detect any discount. So no ability to buy through Chrome or Edge.

    – I stopped the caching on the server.

    when payment through Stripe activated it also prevents some widget from loading also i=on Chrome and Edge.

    This caused a huge problem, no one can buy anything from our website.

    We need URGENT support.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Stuart Duff

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @mkaem,

    I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce, Stripe and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe when using the Chrome or Edge browsers on Windows 10.

    The behaviour which you’re experiencing could be related to your activated theme or a combination of other plugins which are activated on your site.

    You can test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Support AW

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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