Support » Plugin: Redis Object Cache » Conflict with cache system in freemius

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Till Krüss

    (@tillkruess)

    What is Freemius?

    
    RedisException: read error on connection to 127.0.0.1:6379
    

    Indicates that your Redis server is not up and running.

    Rookie

    (@alriksson)

    What is Freemius?

    https://freemius.com/ “A managed eCommerce engine to sell and market freemium and premium WordPress plugins & themes. Secure Checkout, Software Licensing, Subscriptions” Just like Easy Digital Download.

    RedisException: read error on connection to 127.0.0.1:6379
    Indicates that your Redis server is not up and running.

    Ok have not experienced this before using the same managed host and redis through them, cloudways platform and your plugin.
    https://www.cloudways.com/blog/install-redis-cache-wordpress/

    Seeing no issues once running redis-cli monitor but let me know.

    Here is from the Diagnostics tab of your plugin:

    Status: Connected
    Client: PhpRedis (v5.3.1)
    Drop-in: Valid
    Disabled: No
    Filesystem: Working
    Ping: 1
    Errors: []
    PhpRedis: 5.3.1
    Predis: Not loaded
    Credis: Not loaded
    PHP Version: 7.4.12
    Plugin Version: 2.0.15
    Redis Version: 5.0.3
    • This reply was modified 1 week, 2 days ago by Rookie.
    Plugin Author Till Krüss

    (@tillkruess)

    How often does the error occur?

    Reports every day in the error log. Also see a lot of errors in the log with WPML, will try to report to them as well. Or do you find issues in the redis installation on the server?

    [Tue Nov 24 15:30:06.741597 2020] [proxy_fcgi:error] [pid 4372] [client hidden-ip:37756] AH01071: Got error 'PHP message: RedisException: read error on connection to 127.0.0.1:6379 in /mnt/data/home/hidden-number.cloudwaysapps.com/hidden-folder/public_html/wp-content/object-cache.php:1357\nStack trace:\n#0 /mnt/data/home/hidden-number.cloudwaysapps.com/hidden-folder/public_html/wp-content/object-cache.php(1357): Redis->get()\n#1 /mnt/data/home/hidden-number.cloudwaysapps.com/hidden-folder/public_html/wp-content/object-cache.php(114): WP_Object_Cache->get()\n#2 /mnt/data/home/hidden-number.cloudwaysapps.com/hidden-folder/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/class-wpml-wp-cache.php(31): wp_cache_get()\n#3 /mnt/data/home/hidden-number.cloudwaysapps.com/hidden-folder/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/converter/class-wpml-url-cached-converter.php(30): WPML_WP_Cache->get()\n#4 /mnt/data/home/hidden-number.cloudwaysapps.com/hidden-folder/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/wpml-url-filters.class.php(291): WPML_URL_Cached_Converter->convert_url()\n#5 /m...',

    Tue Nov 24 15:30:06.956368 2020] [proxy_fcgi:error] [pid 4376] [client hidden-ip:37764] AH01071: Got error 'PHP message: RedisException: read error on connection to 127.0.0.1:6379 in /mnt/data/home/hidden-number.cloudwaysapps.com/hidden-folder/public_html/wp-content/object-cache.php:1357\nStack trace:\n#0 /mnt/data/home/hidden-number.cloudwaysapps.com/hidden-folder/public_html/wp-content/object-cache.php(1357): Redis->get()\n#1 /mnt/data/home/hidden-number.cloudwaysapps.com/hidden-folder/public_html/wp-content/object-cache.php(114): WP_Object_Cache->get()\n#2 /mnt/data/home/hidden-number.cloudwaysapps.com/hidden-folder/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/utilities/class-wpml-wp-cache.php(31): wp_cache_get()\n#3 /mnt/data/home/hidden-number.cloudwaysapps.com/hidden-folder/public_html/wp-content/plugins/wpml-string-translation/classes/filters/strings-filter/class-wpml-register-string-filter.php(353): WPML_WP_Cache->get()\n#4 /mnt/data/home/hidden-number.cloudwaysapps.com/hidden-folder/public_html/wp-content/plugins/wpml-string-translation/classes/filters/strings-filter/class-wpml-register-string-filter.php(186): WPML_Register_String_Filter-...',

    Plugin Author Till Krüss

    (@tillkruess)

    Its a common error: https://github.com/phpredis/phpredis/issues/1543

    Maybe your Redis instance is running out of connections. I’d suggest asking your hosting provider for assistance.

    Okay so you say all these issues might be related to the Redis instance is running out of connections?

    I will ask the host and see what their support say regarding this.

    Plugin Author Till Krüss

    (@tillkruess)

    Yeah, the issue is on the side of Redis Server, not WordPress.

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