Conflict with Awesome Support

  • Resolved meir321

    (@meir321)


    2 years, 4 months ago

    Hi, when the IdeaPush plugin is active, it is not possible to view closed tickets from the Awesome Support plugin.

    Pease advise.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    2 years, 4 months ago

    Hi @meir321,

    You need to contact Awesome Support about this. I don’t know about their plugin and how it is supposed to work.

    Thank you,

    Thread Starter meir321

    (@meir321)

    2 years, 4 months ago

    I was thinking about purchasing the pro version but if this conflict can’t be resolved or even looked into, I won’t bother. Thank you

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    2 years, 4 months ago

    Hi @meir321,

    Thanks for your reply. As I hope you can understand, I can’t do troubleshooting for a plugin I am not familiar with which is not part of my free version support. The issue may not actually be with our plugin either.

    If you purchase our pro version I can provide more in-depth support which does cover conflicts and I can work with the other developer and advise them of any changes needed to their plugin, or if there’s an issue on our end, provide some kind of a solution.

    Thanks @meir321

    Thread Starter meir321

    (@meir321)

    2 years, 4 months ago

    @northernbeacheswebsites Understood and thanks for letting me know that the pro version covers plugin conflict support.

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    2 years, 4 months ago

    Hi @meir321,

    No worries 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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