conflict between amount options and enter your amount

  • Resolved martyn

    (@marty2010)


    2 months, 2 weeks ago

    I am encountering an issue with the PayPal plugin. When I enable both the “amount options” and “enter your amount” settings in the menu, the shortcode [wp_paypal_payment] works fine when selecting an amount from the dropdown, successfully connecting to PayPal. However, if I manually enter the amount, it fails to connect to PayPal and generates the following error:

    Could not initiate PayPal Checkout…

    {}

    “Error occurred during create-order call to PayPal. {“success”:false,”err_msg”:”Error! Could not find a match for the selected value. Please refresh the page and try again.”}”

    Could you please assist in resolving this issue?

    Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    2 months, 2 weeks ago

    Thank you for reaching out to us. I just carried out a test in my dev site and it is working for me. I am running the latest WordPress version 6.7.2.

    Can you provide more information on how you configured the settings in the plugin’s admin panel?

    Also, the following documentation can also help you.

    https://www.tipsandtricks-hq.com/wordpress-easy-paypal-payment-or-donation-accept-plugin-120

    Let me know if the information above helps you in any way.

    Kind regards.

    Thread Starter martyn

    (@marty2010)

    2 months, 2 weeks ago

    Debug:
    [03/29/2025 4:53 PM] – SUCCESS : Array ( [transient_name] => 67e7554fbdf93_wpapp_paypal_button_0 [on_page_button_id] => wpapp_paypal_button_0 [selected_val] => [other_amount_val] => 150 [pp_reference_field] => Nome ) [03/29/2025 4:53 PM] – SUCCESS :Error! Selected option name not found in the transient data

    Settings v5.1.3
    Payment Option 2: 200
    Payment Option 3: 300
    Payment Option 4: 400
    Show Other Amount: V
    Show Reference Text Box: V

    WordPress: 6.7.2

    Plugin Contributor mbrsolution

    (@mbrsolution)

    2 months, 2 weeks ago

    What about Payment Option 1? Did you set up PayPal PPCP (New API) credentials correctly?

    I can’t reproduce this issue on my dev site. Carry out the following troubleshooting steps to see if there is a plugin and or theme conflict in your site.

    Disable all your other plugins except ours, then carry out a test? Make sure you clear any cache in your site and your browser cache as well before you carry out the test. If it works, then you know there is a conflict with one of your plugins. If it doesn’t work then try a default WordPress theme.

    Let me know how you go.

    Kind regards.

    Thread Starter martyn

    (@marty2010)

    2 months, 2 weeks ago

    The issue was that the values for Payment Option 1 were not set.
    So, I set Payment Option 1: – and Price: 0

    Now it works.
    Thank you for your support.

Viewing 4 replies - 1 through 4 (of 4 total)
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