Title: Confirmation page issue Last modified: August 30, 2016 --- # Confirmation page issue * [Nancy Rector](https://wordpress.org/support/users/nanrector/) * (@nanrector) * [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/) * I’ve got a small form on the very bottom of this page: [http://ourpeacefulplanet.com/?p=16611&preview=1&_ppp=6bcfff691e](http://ourpeacefulplanet.com/?p=16611&preview=1&_ppp=6bcfff691e) * After submitting the form it pops me to the top of the page with no message at all. The form is then gone from the page. I wasn’t sure how to correct that so I tried putting in a url for my own page. That’s not working either. Same thing is happening. * I’d rather not use my own page but I’m not sure how to fix it. Or how to get my own page to work. * Thanks! Nancy * [https://wordpress.org/plugins/wpgform/](https://wordpress.org/plugins/wpgform/) Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [Mike Walsh](https://wordpress.org/support/users/mpwalsh8/) * (@mpwalsh8) * [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/#post-6202649) * It is hard to no fore sure without seeing the page itself. The link you provided is a preview link so I am not able to view your form. Can you fill out my [Help and Support form](http://bit.ly/wpgform)? That will likely be the fastest way to help you out. * Thread Starter [Nancy Rector](https://wordpress.org/support/users/nanrector/) * (@nanrector) * [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/#post-6202651) * Sorry about that. I had a plugin that I thought would let you view it. I set up a temp page with the content. The form is at the bottom. Again, when used it just pops you to the top of the page, no confirmation or anything. * [http://ourpeacefulplanet.com/2015/06/12/temp/](http://ourpeacefulplanet.com/2015/06/12/temp/) * Plugin Author [Mike Walsh](https://wordpress.org/support/users/mpwalsh8/) * (@mpwalsh8) * [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/#post-6202652) * The confirmation from Google is there, you just can’t see it because there is a CSS rule hiding the DIV which contains the Google confirmation content. * ``` div.ss-resp-card { display: none; } ``` * I used Firebug to toggle this rule on and off and the content shows and hides as expected. Instead of hiding all of the content, you may want to hide just the content. * Instead you may want to try tthe following: * ``` div.ss-opt-actions, div.ss-response-footer { display: none; } ``` * It will hide some, but not all of the Google confirmation. * Thread Starter [Nancy Rector](https://wordpress.org/support/users/nanrector/) * (@nanrector) * [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/#post-6202653) * Ah… thank you for the info. I missed the part about using your form. I was on my cell and didn’t see it. * I can’t seem to find that rule with a search on my css file… could you tell me where I’d locate it? * Plugin Author [Mike Walsh](https://wordpress.org/support/users/mpwalsh8/) * (@mpwalsh8) * [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/#post-6202654) * I don’t have my computer right now, just my phone, so without access to Firebug it is hard to know for sure. * You can have Custom CSS defined in two places, it is likely in one of them. Custom CSS defined on the plugin settings page (Dashboard > Settings > Google Forms) is applied to any form your define. * Custom CSS defined as part of the form itself is unique to that form and only applied to that form. * It should be in one of those two places unless it was added to either the plugin default CSS file or your theme’s CSS file. If you use Furebug or Chrome’s element inspector to look at the HTML after submitting the form, find the hidden elements and then either should point you to the CSS source for the rule. * Thread Starter [Nancy Rector](https://wordpress.org/support/users/nanrector/) * (@nanrector) * [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/#post-6202655) * Found it. It was in the Custom wpGForm CSS. It now gives a confirmation but it still pops you up to the top of the page. Its only when you scroll all the way back down that you can see it. * Plugin Author [Mike Walsh](https://wordpress.org/support/users/mpwalsh8/) * (@mpwalsh8) * [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/#post-6202658) * That is expected behavior after a form submission. If you want to show a different confirmation page, use the custom confirmation page functionality and play with the redirect styles. * Thread Starter [Nancy Rector](https://wordpress.org/support/users/nanrector/) * (@nanrector) * [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/#post-6202659) * Ah. Yeah I had originally tried the custom url and it wasn’t working. I’ll see if I can work with it again. * Sure appreciate the help! Nancy * Plugin Author [Mike Walsh](https://wordpress.org/support/users/mpwalsh8/) * (@mpwalsh8) * [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/#post-6202660) * 9 times out of 10 when the confirmation redirect doesn’t work it is due to a JavaScript error on the page, from either a plugin or your theme, which prevents the redirect Javscript from firing. * Firebug can show these errors as can the error console. Sometimes temporarily disabling all plugins except Google Forms is the fastest way to chase these down. * Thread Starter [Nancy Rector](https://wordpress.org/support/users/nanrector/) * (@nanrector) * [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/#post-6202662) * Thanks for giving me that information. Now I know where to start looking. * Plugin Author [Mike Walsh](https://wordpress.org/support/users/mpwalsh8/) * (@mpwalsh8) * [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/#post-6202677) * Were you able to solve your confirmation page conundrum? * Thread Starter [Nancy Rector](https://wordpress.org/support/users/nanrector/) * (@nanrector) * [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/#post-6202679) * Hey Mike. No, I tried but I just don’t have the skillset to narrow down what was causing the custom confirmation thing to not work. My post went live this week and I ended up just putting a link to the survey on it here at the bottom: [http://bit.ly/stoplosingyourphone](http://bit.ly/stoplosingyourphone) and then I set up the survey on its own page [http://ourpeacefulplanet.com/2015/06/12/survey-cell-phones/](http://ourpeacefulplanet.com/2015/06/12/survey-cell-phones/) so that when they hit submit they can see the text that says it submitted. It works for me. * Appreciate you asking! I may try to delve into it again at some point as I love the clean look of the form your plugin creates. * Thanks! Nancy Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Confirmation page issue’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wpgform_8cc59f.svg) * [Google Forms](https://wordpress.org/plugins/wpgform/) * [Frequently Asked Questions](https://wordpress.org/plugins/wpgform/#faq) * [Support Threads](https://wordpress.org/support/plugin/wpgform/) * [Active Topics](https://wordpress.org/support/plugin/wpgform/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wpgform/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wpgform/reviews/) * 12 replies * 2 participants * Last reply from: [Nancy Rector](https://wordpress.org/support/users/nanrector/) * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/confirmation-page-issue/#post-6202679) * Status: not resolved