Title: Confirmation order email problem Last modified: August 21, 2016 --- # Confirmation order email problem * Resolved [allphon](https://wordpress.org/support/users/allphon/) * (@allphon) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/) * I’m having problems with the confirmation order emails: neither the buyer nor me (admin) receive an email. I just realized that when i got an email from Paypal( the customer paid with Paypal). * Any idea? * Thanks! * Allphon * [http://wordpress.org/plugins/eshop/](http://wordpress.org/plugins/eshop/) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/confirmation-order-email-problem/page/2/?output_format=md) [→](https://wordpress.org/support/topic/confirmation-order-email-problem/page/2/?output_format=md) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386455) * Are any emails sent from WordPress received )eg comment notifications etc)? * Thread Starter [allphon](https://wordpress.org/support/users/allphon/) * (@allphon) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386479) * Hi, * comments are disabled on the site but i’m using Contact Form 8 and it works fine. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386518) * What about the default email sent when a new users registers? * Thread Starter [allphon](https://wordpress.org/support/users/allphon/) * (@allphon) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386519) * It works fine. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386520) * Can you replicate the problem using the default Twenty Thirteen theme with ** all** other plugins deactivated? eShop simply hooks into the default WP mailer class, so if the default emails are working then eShop’s should too. * Thread Starter [allphon](https://wordpress.org/support/users/allphon/) * (@allphon) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386533) * i tried but nothing changed… What’s strange is that i didn’t update anything in the past weeks (neither WP nor plugins) and all was fine before. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386534) * I’m sorry but we cannot replicate your problem, so this is definitely specific to your site and/or install. What theme are you using? Where did you download it from? * Thread Starter [allphon](https://wordpress.org/support/users/allphon/) * (@allphon) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386535) * i’m using Attitude by Theme Horse downloaded with WP. I’ve been using eshop for more than 2 years now and never encountered this kind of issue. * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386538) * eShop’s shortcodes are working for everyone else. Can you post a link to a page demonstrating this problem whilst the site is using the 2013 theme with **all** other plugins deactivated? * Thread Starter [allphon](https://wordpress.org/support/users/allphon/) * (@allphon) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386541) * You can try this link [http://www.lemagasin.eu/1940s-m-445a-usn-leather-jacket/](http://www.lemagasin.eu/1940s-m-445a-usn-leather-jacket/) and choose cash or money transfer. We’ll see if i receive (and you) receive a confirmation email * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386542) * We need to see a page demonstrating this problem whilst the site is **using the 2013 theme with all other plugins deactivated**. * Thread Starter [allphon](https://wordpress.org/support/users/allphon/) * (@allphon) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386543) * ok done * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386544) * The shortcodes on that page have nothing to do with eShop. * Thread Starter [allphon](https://wordpress.org/support/users/allphon/) * (@allphon) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386545) * sorry but i don’t understand. I use eShop plugin… * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/#post-4386546) * Sorry – I thought you had commented that the plugin’s shortcodes weren’t working. Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/confirmation-order-email-problem/page/2/?output_format=md) [→](https://wordpress.org/support/topic/confirmation-order-email-problem/page/2/?output_format=md) The topic ‘Confirmation order email problem’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/eshop_d6e4b8.svg) * [eShop](https://wordpress.org/plugins/eshop/) * [Frequently Asked Questions](https://wordpress.org/plugins/eshop/#faq) * [Support Threads](https://wordpress.org/support/plugin/eshop/) * [Active Topics](https://wordpress.org/support/plugin/eshop/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/eshop/unresolved/) * [Reviews](https://wordpress.org/support/plugin/eshop/reviews/) ## Tags * [admin](https://wordpress.org/support/topic-tag/admin/) * [confirmation](https://wordpress.org/support/topic-tag/confirmation/) * [Customer](https://wordpress.org/support/topic-tag/customer/) * [email](https://wordpress.org/support/topic-tag/email/) * [order](https://wordpress.org/support/topic-tag/order/) * 16 replies * 2 participants * Last reply from: [esmi](https://wordpress.org/support/users/esmi/) * Last activity: [12 years, 6 months ago](https://wordpress.org/support/topic/confirmation-order-email-problem/page/2/#post-4386547) * Status: resolved