WordPress.org

Forums

eShop
[resolved] Confirmation order email problem (17 posts)

  1. allphon
    Member
    Posted 1 year ago #

    I'm having problems with the confirmation order emails: neither the buyer nor me (admin) receive an email. I just realized that when i got an email from Paypal (the customer paid with Paypal).

    Any idea?

    Thanks!

    Allphon

    http://wordpress.org/plugins/eshop/

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Are any emails sent from WordPress received )eg comment notifications etc)?

  3. allphon
    Member
    Posted 1 year ago #

    Hi,

    comments are disabled on the site but i'm using Contact Form 8 and it works fine.

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    What about the default email sent when a new users registers?

  5. allphon
    Member
    Posted 1 year ago #

    It works fine.

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    Can you replicate the problem using the default Twenty Thirteen theme with all other plugins deactivated? eShop simply hooks into the default WP mailer class, so if the default emails are working then eShop's should too.

  7. allphon
    Member
    Posted 1 year ago #

    i tried but nothing changed...
    What's strange is that i didn't update anything in the past weeks (neither WP nor plugins) and all was fine before.

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    I'm sorry but we cannot replicate your problem, so this is definitely specific to your site and/or install. What theme are you using? Where did you download it from?

  9. allphon
    Member
    Posted 1 year ago #

    i'm using Attitude by Theme Horse downloaded with WP.
    I've been using eshop for more than 2 years now and never encountered this kind of issue.

  10. esmi
    Forum Moderator
    Posted 1 year ago #

    eShop's shortcodes are working for everyone else. Can you post a link to a page demonstrating this problem whilst the site is using the 2013 theme with all other plugins deactivated?

  11. allphon
    Member
    Posted 1 year ago #

    You can try this link http://www.lemagasin.eu/1940s-m-445a-usn-leather-jacket/
    and choose cash or money transfer. We'll see if i receive (and you) receive a confirmation email

  12. esmi
    Forum Moderator
    Posted 1 year ago #

    We need to see a page demonstrating this problem whilst the site is using the 2013 theme with all other plugins deactivated.

  13. allphon
    Member
    Posted 1 year ago #

    ok done

  14. esmi
    Forum Moderator
    Posted 1 year ago #

    The shortcodes on that page have nothing to do with eShop.

  15. allphon
    Member
    Posted 1 year ago #

    sorry but i don't understand. I use eShop plugin...

  16. esmi
    Forum Moderator
    Posted 1 year ago #

    Sorry - I thought you had commented that the plugin's shortcodes weren't working.

  17. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you checked that your hosts aren't filtering out emails based on the eShop from (business) address?

Topic Closed

This topic has been closed to new replies.

About this Plugin

  • eShop
  • Frequently Asked Questions
  • Support Threads
  • Reviews

About this Topic