Confirmation not working at all

  • Resolved Islandwalker

    (@islandwalker)


    10 years, 2 months ago

    Your form builder is wicked, but I’m having a hell of a time troubleshooting your confirmations.
    Not only are confirmation emails not sending, but the confirmation redirect is not functioning either (it just stays at the same web address as the form but displays a blank page).
    The redirect page is live and works, and the e-mail is correctly configured; as well, I have troubleshooted on IE, Firefox, and Chrome, all with the same results, so it’s not an add-on. My site’s theme isn’t overly complicated, so I can’t imagine that’s the conflict.
    Any thoughts? I know you’ve been asked a version of this question A LOT but if you have any pointers for me it’d be appreciated.

    https://wordpress.org/plugins/visual-form-builder/

Viewing 1 replies (of 1 total)
  • Plugin Author Matthew Muro

    (@mmuro)

    10 years, 2 months ago

    The most common solutions for email problems is to:

    1. Set the Sender Mail Header setting to an email that exists on the domain
    2. Install and configure the WP Mail SMTP plugin

    As far as the confirmation message not appearing, it very well could be your theme or another plugin causing the problem. Try switching to a default Twenty Twelve/Thirteen theme and deactivating all other plugins to see if there is a conflict.

    Let me know how that goes.

Viewing 1 replies (of 1 total)
  • The topic ‘Confirmation not working at all’ is closed to new replies.