Title: Confirmation @ not sent Last modified: March 20, 2020 --- # Confirmation @ not sent * Resolved [alessandro11](https://wordpress.org/support/users/alessandro11/) * (@alessandro11) * [6 years, 3 months ago](https://wordpress.org/support/topic/confirmation-not-sent/) * Hi, hereby I am asking for help for a problem that we cannot solve …. * We have 5512 unconfirmed newsletter addresses because the confirmation email does not arrive when the user registers on the site. * This is the error found inside the plugin: **Last test failed with error “SMTP connect () failed. [https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting”](https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting”);.** * thanks everyone for the kind attention * Alessandro Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Author [Stefano Lissa](https://wordpress.org/support/users/satollo/) * (@satollo) * [6 years, 3 months ago](https://wordpress.org/support/topic/confirmation-not-sent/#post-12564430) * You’re using the SMTP of Newsletter, probably. If so, test the connection, it has been blocked. If you’re using an SMTP plugin you have the same problem: the connection to the SMTP is blocked. * Stefano. * Thread Starter [alessandro11](https://wordpress.org/support/users/alessandro11/) * (@alessandro11) * [6 years, 3 months ago](https://wordpress.org/support/topic/confirmation-not-sent/#post-12565324) * Salve Stefano e grazie per la risposta… purtroppo non ancora ho capito bene cosa fare! Abbiamo 5512 indirizzi non confermati della newsletter (il plugin wordpress si chiama proprio newsletter) perchè non arriva la mail di conferma quando ci si iscrive al sito. Questo è l’errore riscontato all’interno del plugin: Last test failed with error “SMTP connect() failed. [https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting”](https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting”);. * Un forte abbraccio – sempre rispettando il metro di distanza 🙂 Alessandro * Thread Starter [alessandro11](https://wordpress.org/support/users/alessandro11/) * (@alessandro11) * [6 years, 3 months ago](https://wordpress.org/support/topic/confirmation-not-sent/#post-12565331) * Salve Stefano le invio anche una mail scambiata con il mio hosting (serverplan) —————- 1) creare casella di test serverplan@ 2) compilato il form in questa schermata: * upload.png * 2020-03-17 09:24:54 1jE7Ww-00054K-BU <= [info@campionigratuiti.eu](https://wordpress.org/support/topic/confirmation-not-sent/info@campionigratuiti.eu?output_format=md) H=(campionigratuiti.eu) [185.81.4.67]:37696 I=[185.81.4.67]:465 P=esmtpsa X=TLSv1.2: ECDHE-RSA-AES128-GCM-SHA256:128 CV=no A=dovecot_login:serverplan@campionigratuiti. eu S=1471 id=20ccc0ad7d87a95ae0ece6104066d3d3@campionigratuiti.eu T=”[Super CampioniGratuiti. eu] Test message from Newsletter (2020-03-17T08:24:54+0000)” for [alessandro.iannacone@serverplan.com](https://wordpress.org/support/topic/confirmation-not-sent/alessandro.iannacone@serverplan.com?output_format=md) 2020-03-17 09:24:54 1jE7Ww-00054K-BU Sender identification U=vcampiol D=campionigratuiti. eu S=serverplan@campionigratuiti.eu 2020-03-17 09:24:54 1jE7Ww-00054K-BU SMTP connection outbound 1584433494 1jE7Ww-00054K-BU campionigratuiti.eu [alessandro.iannacone@serverplan.com](https://wordpress.org/support/topic/confirmation-not-sent/alessandro.iannacone@serverplan.com?output_format=md) 2020-03-17 09:24:59 1jE7Ww-00054K-BU => [alessandro.iannacone@serverplan.com](https://wordpress.org/support/topic/confirmation-not-sent/alessandro.iannacone@serverplan.com?output_format=md) R=lookuphost T=remote_smtp H=mail.serverplan.com [185.13.254.190] I=[185.81.4.67] X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=yes C=”250 OK id=1jE7Ww-000Asw-H7″ 2020-03-17 09:25:12 SMTP connection from nagios3.serverplan.com [185.13.255.10]: 38540 I=[185.81.4.67]:25 closed by QUIT * Come vede ho fatto un test di invio con successo verso una casella dove ho potuto verificare, lato sistemistico non ci sono errori di configurazione, era un errore di configurazione del suo plugin che in via del tutto eccezionale ho verificato anche se il nostro supporto è per problemi di natura sistemistica. * Per tutte le altre domande sul funzionamento del plugin la invito a rivolgersi allo sviluppatore dello stesso. * Ho lasciato le impostazioni cosi come sono con la casella serverplan, la password è “****”, quello che deve fare è semplicemente sostituire i dati della casella con quelli corretti di un’altra come info@. * Thread Starter [alessandro11](https://wordpress.org/support/users/alessandro11/) * (@alessandro11) * [6 years, 3 months ago](https://wordpress.org/support/topic/confirmation-not-sent/#post-12579331) * Ciao Stefano Any news? Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Confirmation @ not sent’ is closed to new replies. * ![](https://ps.w.org/newsletter/assets/icon-256x256.png?rev=1052028) * [Newsletter - Send awesome emails from WordPress](https://wordpress.org/plugins/newsletter/) * [Frequently Asked Questions](https://wordpress.org/plugins/newsletter/#faq) * [Support Threads](https://wordpress.org/support/plugin/newsletter/) * [Active Topics](https://wordpress.org/support/plugin/newsletter/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/newsletter/unresolved/) * [Reviews](https://wordpress.org/support/plugin/newsletter/reviews/) ## Tags * [confirmation email](https://wordpress.org/support/topic-tag/confirmation-email/) * [Registration](https://wordpress.org/support/topic-tag/registration/) * 4 replies * 2 participants * Last reply from: [alessandro11](https://wordpress.org/support/users/alessandro11/) * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/confirmation-not-sent/#post-12579331) * Status: resolved