Title: confirmation mail are wrong
Last modified: September 16, 2020

---

# confirmation mail are wrong

 *  Resolved [atakan1](https://wordpress.org/support/users/atakan1/)
 * (@atakan1)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/confirmation-mail-are-wrong/)
 * Hello,
    i have the problem that with every purchase a confirmation mail is sent
   to the customer and to me. Also failed purchases are sent as confirmed. i only
   want to have the emails as confirmation that are really complete, i.e. In process
   and on hold.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Siew](https://wordpress.org/support/users/kosiew/)
 * (@kosiew)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/confirmation-mail-are-wrong/#post-13416627)
 * Hi there,
 * > failed purchases are sent as confirmed.
 * This kind of problem is usually caused by either a conflict with your theme or
   with another plugin.
      The best way to determine this is to:
    - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/)
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
 * I hope this points you in the right direction.
 *  Thread Starter [atakan1](https://wordpress.org/support/users/atakan1/)
 * (@atakan1)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/confirmation-mail-are-wrong/#post-13417993)
 * thanks i try it out
 *  [Siew](https://wordpress.org/support/users/kosiew/)
 * (@kosiew)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/confirmation-mail-are-wrong/#post-13447893)
 * Hi there,
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘confirmation mail are wrong’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Siew](https://wordpress.org/support/users/kosiew/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/confirmation-mail-are-wrong/#post-13447893)
 * Status: resolved