Title: Confirmation email question
Last modified: October 27, 2019

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# Confirmation email question

 *  Resolved [gasparal](https://wordpress.org/support/users/gasparal/)
 * (@gasparal)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/confirmation-email-question/)
 * I am using Woocommerce 3.7.1. I had a customer place two orders. The first order
   was shipped to the customer. The second order was shipped to a second address.
   I received emails on both orders as the administrator, but the customer only 
   received a confirmation/thank you email for the first order (spam and trash were
   checked).
 * These were back to back orders entered within minutes of each other. Shouldn’t
   the customer have gotten two confirmations? The ‘Ship to a different address’
   form doesn’t ask for another email address.
 * Thanks–
 * Al
    -  This topic was modified 6 years, 6 months ago by [gasparal](https://wordpress.org/support/users/gasparal/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Dan Wich (MailMechanic)](https://wordpress.org/support/users/mailmechanic/)
 * (@mailmechanic)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/confirmation-email-question/#post-12070157)
 * Yeah, they should have received both. I do wonder if the two nearly-identical
   emails looked suspicious spam-wise, causing the second one to be dropped. I know
   they checked their spam/trash, but sometimes it’s filtered before reaching the
   mail client.
 * It might be worth:
    - [Checking the error logs](https://docs.woocommerce.com/document/finding-php-error-logs/)
      for anything from the second order.
    - Making sure your mail server didn’t get put on any blacklists with something
      like [MX Toolbox](https://mxtoolbox.com/blacklists.aspx) or [UltraTools](https://www.ultratools.com/tools/spamDBLookup).
    - Installing something like [WP Mail Logging](https://wordpress.org/plugins/wp-mail-logging/)
      or [Post SMTP](https://wordpress.org/plugins/post-smtp/) (or enabling logging
      in your email provider/host) for troubleshooting if this happens again.
 *  Thread Starter [gasparal](https://wordpress.org/support/users/gasparal/)
 * (@gasparal)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/confirmation-email-question/#post-12070704)
 * ok. That’s a thought. The customer uses earthlink.net for email. I think they
   may be a bit more proactive than some. I appreciate the advice.
 * Thanks–
 * Al
 *  Plugin Support [Fernando a11n](https://wordpress.org/support/users/fhaps/)
 * (@fhaps)
 * Automattic Happiness Engineer
 * [6 years, 6 months ago](https://wordpress.org/support/topic/confirmation-email-question/#post-12108576)
 * > The ‘Ship to a different address’ form doesn’t ask for another email address.
 * [@gasparal](https://wordpress.org/support/users/gasparal/) That would be expected.
   What it asks for is an additional address for items to be shipped to, in case
   the customer does not want the products to be sent to the billing address. The
   email that is used for order notifications will be the one under the billing 
   email field.
 * I see Dan left some good suggestions above already, and since the thread hasn’t
   been active for a while now, I’ll go ahead and close it. If you have any further
   questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Confirmation email question’ is closed to new replies.

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## Tags

 * [confirmation email](https://wordpress.org/support/topic-tag/confirmation-email/)

 * 3 replies
 * 3 participants
 * Last reply from: [Fernando a11n](https://wordpress.org/support/users/fhaps/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/confirmation-email-question/#post-12108576)
 * Status: resolved