Confirmation Email Not Sent

Resolved ctripodi
(@ctripodi)

4 years, 5 months ago

I set up a test account with a yahoo email address. Signed up using a pre-tested MailPoet sign-up form, but the email confirmation was not sent. The email address shows up as a MailPoet subscriber “unconfirmed”.

Need help on making sure the email confirmation gets sent upon sign-up.

Thank you.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Dani F. a11n
(@danielinhou)

4 years, 5 months ago

Hi there @ctripodi 👋🏽

Thanks for reaching out to us.

Have you tried the same using a different email address? One with a non-yahoo domain.

I am asking this because, the MailPoet Sending Service is experiencing temporary email delivery issues to Verizon Media Group services (Yahoo, AOL, Verizon).

Our team is actively working on resolving the issue and minimizing any impact to your business. Our apologies for any inconvenience.

Cheers

Thread Starter ctripodi
(@ctripodi)

4 years, 5 months ago

Hi Dani,

I tried the MailPoet form sign-up with a Gmail account and it worked! Thanks for that. However, I have a series of emails set up for a new user registration through the standard Woocommerce log-in/register form. I tried it with a different Gmail account and no confirmation email was sent. How do I set up the email confirmation for a new user registration? Since my new user registration form is the standard Woocommerce form, the new users are assigned the role of customer.

Thanks again,

Carmen

Plugin Support Kel C. a11n
(@kellymetal)

4 years, 5 months ago

Hi there Carmen,

Just to confirm, do you have the “Subscribe in registration form” setting enabled (under MailPoet > Settings > Basics)?

Link to image: https://d.pr/i/ogFxxU

Once that’s enabled, please make sure to also check the confirmation box when registering the new account:

Link to image: https://d.pr/i/NvprAd

Both both of those checked, do you see the emails come through?

Thread Starter ctripodi
(@ctripodi)

4 years, 5 months ago

I checked both boxes and now it is working. Thanks for the assistance.

Carmen

Plugin Support Kel C. a11n
(@kellymetal)

4 years, 5 months ago

Hi there Carmen,

I checked both boxes and now it is working. Thanks for the assistance.

Thank you for getting back to us here — I’m glad to hear that it’s working now!

I’m going to mark this as resolved. If you have any further questions, please start a new thread.

Have a wonderful day!

Viewing 5 replies - 1 through 5 (of 5 total)

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