Support » Fixing WordPress » Confirmation Email Not Sending

  • Resolved simplyrasha

    (@simplyrasha)


    Hi There,

    I have recently found out that my site is not a WordPress.com site, so after doing some more research on the matter, I’m assuming its a wordpress.org site as I host it on hostgator.

    I am trying to change the email address associated with the site to [ Redacted, support is not offered via email, Skype, instant messenger, etc. ] but I am not receiving the confirmation email for this and in my User section on my dashboard it says ‘There is a pending change of your email to [ Redacted, support is not offered via email, Skype, instant messenger, etc. ]‘. Please advise?

    I have checked all tabs in my email and try to send the confirmation more than once.

    Thank you,
    Rasha

    • This topic was modified 4 years, 3 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello @simplyrasha

    Can you please share error screen, so I can help you further.

    Thread Starter simplyrasha

    (@simplyrasha)

    Hi @firoz

    I am not getting any error screen.

    I am just not receiving the confirmation email to enable me to change my email.

    Thanks,
    Rasha

    Hi @simplyrasha

    Usually it takes time but you will receive it eventually.

    You can also try by editing your function.php file inside your WP admin.

    Inside your WP admin; go to Appearance -> Editor. On the right side of the page you will see the list of pages. Find function.php and copy and past the code below at the end of the file. Replace your@email.com with your email address.

    add_filter('wp_mail_from', 'new_mail_from');
    add_filter('wp_mail_from_name', 'new_mail_from_name');
    
    function new_mail_from($old) 
    {
        return 'your@email.com';
    }
    
    function new_mail_from_name($old) 
    {
        return 'Your Name or Your Website';
    }
    Thread Starter simplyrasha

    (@simplyrasha)

    Hi @firoz2456

    I am not getting any error screen.

    I am just not receiving the confirmation email to enable me to change my email.

    Thanks,
    Rasha

    As you have written above you are not getting the confirmation email, can you please check with your hosting provider for email issue?

    Thread Starter simplyrasha

    (@simplyrasha)

    Hi @firoz2456

    I contacted my host and they sorted it out.

    Thank you!

    kcsmith5511

    (@kcsmith5511)

    I am just not receiving the confirmation email to enable me to change my email. I checked my host Network Solutions and getting emails to this email address? Please help!

Viewing 7 replies - 1 through 7 (of 7 total)
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