Support » Plugin: Restaurant Reservations » Confirmation email aren’t sending

  • tiphainegeeroms

    (@tiphainegeeroms)


    The confirmation email aren’t sending to some mails like @hotmail.com or other than gmail account… It’s possible to send custom email but not automatical email. Can you help me with that issue? Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author NateWr

    (@natewr)

    Hi @tiphainegeeroms,

    There are many things that can effect email delivery, many of them related to your email server configuration. The FAQ includes a checklist to help you narrow down the problem and advice on how to contact your web host to identify the issue:

    http://doc.themeofthecrop.com/plugins/restaurant-reservations/user/faq#no-emails

    If you’re getting some emails but not others, you can probably skip to the part about contacting your web host. That usually means the emails are getting sent into spam and only your web host can access the logs to debug it.

    Hi, maybe in addition to what Nate said. I already use his plugin for years now. Also came up with this issue in the beginning. What I did to investigate was the following. I created a free account with Sendgrid. Only for that server and mailadress. So the I startde testing to send mail through the website and offline. In sendgrid dashboard you can see exactly what route the mail is processed so every smtp or php call is visible. Then you can see if mail is send and delivered to the post mailbox for that address.
    I needed that because some customer claimed they didn’t receive but now I had the evidnce. 99% is making a typo in the mailaddress or is coming to a spamfolder.

    Hope that can help you.

Viewing 2 replies - 1 through 2 (of 2 total)
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