Support » Plugin: Civist - Petitions and Fundraising » Confirmation email after signing

  • Resolved adealmeida

    (@adealmeida)


    Hello,

    after signing a petition i do not receive the confirmation link by email.

    I checked if my wordpress can send email and its ok. The problem come from Civist.

    Could you help me to solve this problem ?

    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Author Civist

    (@civist)

    Hi @adealmeida,

    Thank you very much for reaching out.

    I’m sure we can solve the problem if Civist causes it. To do so, I like to ask if you could please check two things upfront.

    We had a Plugin-Update yesterday. Have you already the newest Plugin Version 7.1.1 running?

    Did you check your Spam folder? Civist sends the Verification emails with the sender address info@civist.com. In very sporadic cases, emails get flagged as spam.

    Please contact us through the support form in the Civist Plugin so that we can hand over your case to our technical team for further investigations. You should see a “Civist Support” button in the lower right corner of the Civist Dashboard inside your WordPress. That also usually assures faster replays. Thank you very much.

    All the best,
    your team from Civist

Viewing 1 replies (of 1 total)
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