Title: Confirmation Email
Last modified: February 20, 2017

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# Confirmation Email

 *  [sabry90](https://wordpress.org/support/users/sabry90/)
 * (@sabry90)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/confirmation-email-24/)
 * Hello,
 * I have a website in WordPress with this plugin and a plugin to pay with credit
   card (the plugin it’s from my bank).
 * The problem is that my clients don’t receive the email confirmation when they
   buy a product.
 * I made a “fake” purchase using coupons and I receive the emails. However, with
   coupons, there is no need in using the bank plugin.
 * Do you know the reason of this? I mean, the problem is because of WooCommerce(
   maybe I made a mistake in the configuration) or because of my bank plugin?
 * Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/)
 * (@riaanknoetze)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/confirmation-email-24/#post-8828819)
 * The first thing to do is to make sure that emails are correctly triggered in 
   WordPress / WooCommerce. To do this, please install the [https://wordpress.org/plugins/email-log/](https://wordpress.org/plugins/email-log/)
   plugin and place a test order. As soon as the order has been placed, you should
   see a log of all the emails that were triggered in a new admin menu item under**
   Tools > Emails**.
 * If your order notification email shows up there, but not in your inbox, you would
   need to get in touch with your website hosting provider for more support on this.
   The reason for this is that, from a WordPress / WooCommerce perspective, everything
   is working – but emails could be blocked from sending by your hosting server.
   The reasons *why* it’s blocked varies, but common ones include:
 * * Blacklisted IP’s
    * Server Firewalls * Automatic filtering of emails that bypasses
   the spam folder
 * If, however, you’re not seeing any emails under **Tools > Emails** after sending
   through a test order, it would indicate that there’s most probably a setup issue
   that needs to be investigated further by a web developer as it requires logging
   into your website.
 * Hope it helps.
 *  Thread Starter [sabry90](https://wordpress.org/support/users/sabry90/)
 * (@sabry90)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/confirmation-email-24/#post-8840734)
 * Ok, I will install the plugin and see what’s happens.
 * Thanks a lot!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Confirmation Email’ is closed to new replies.

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## Tags

 * [credit card](https://wordpress.org/support/topic-tag/credit-card/)
 * [email confirmation](https://wordpress.org/support/topic-tag/email-confirmation/)

 * 2 replies
 * 2 participants
 * Last reply from: [sabry90](https://wordpress.org/support/users/sabry90/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/confirmation-email-24/#post-8840734)
 * Status: not resolved